Customer Logistics Coordinator

Maxwell Consultancy; Basildon; On-site; GBP 37,000 - 43,000; Full time

Job summary

A logistics firm in the United Kingdom is looking for a Customer Logistics Coordinator to manage goods movement and ensure efficient production flow. The role involves tracking customer jobs, maintaining production reports, and supporting communication across teams. Ideal candidates will be self-motivated and have experience in operations or customer service within a manufacturing context. It offers a salary of £37,000, a comprehensive benefits package, and opportunities for professional development.

Benefits

Comprehensive benefits package

33 days annual leave

Opportunities for professional development

Qualifications

• Experience in operations administration or customer service within a manufacturing environment.

Responsibilities

• Expedite and track customer jobs through production.
• Maintain Line of Balance reports and production trackers.
• Take ownership of all customer WIP within the factory.
• Support daily/weekly production meetings with updates.
• Communicate with operational and manufacturing leaders.
• Provide timely production progress updates for customers.
• Contribute to Continuous Improvement initiatives.
• Monitor labeling and packaging accuracy.
• Ensure accuracy in delivery paperwork.
• Support customer and commercial meetings with updates.
• Report on key customer metrics and action plans.
• Maintain accurate WIP data in ERP system.

Skills

Self-motivated

Strong customer-centric mindset

Excellent communication skills

Collaborative team player

Exceptional attention to detail

Strong planning abilities

Willingness to support customer delivery

Job description

Customer Logistics Coordinator

As a Customer Logistics Coordinator, you will manage the movement of goods and materials across the business to support efficient production flow and ensure customer delivery targets are consistently met. You will play a key role in coordinating work-in-progress, maintaining accurate data, and supporting communication between internal teams and customers.

Key Responsibilities

• Expedite and track customer jobs through production to achieve on‑time delivery targets.
• Maintain Line of Balance reports and production trackers with up‑to‑date progress information.
• Take ownership of all customer WIP within the factory, from pre‑launch through to shipment.
• Support daily and weekly production meetings with accurate status updates.
• Communicate daily with operational and manufacturing leaders to ensure schedule adherence.
• Provide Program Managers with timely and relevant production progress updates for customers.
• Contribute to Continuous Improvement initiatives as required.
• Monitor labeling and packaging accuracy to ensure correct parts and assemblies reach the right customers on time.
• Ensure all required delivery paperwork is completed, accurate, and coordinated across sites where necessary.
• Support customer and commercial meetings with clear, data‑driven updates.
• Report on key customer metrics, including action plans for improvement and timely escalation when needed.
• Maintain accurate WIP data and associated sales order information within the Factory Master ERP system.

Skills & Behaviours

• Self‑motivated, focused, and able to work effectively under pressure.
• Strong customer‑centric mindset.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and manage multiple stakeholder priorities.
• Positive attitude, patience, and confidence to drive activities through the production process.
• Collaborative team player with flexibility and strong influencing/negotiation skills.
• Exceptional attention to detail and strong planning abilities, capable of managing multiple tasks and competing priorities.
• Willingness to support customer delivery requirements when needed.

Qualifications & Experience

• Experience in operations administration or customer service within a manufacturing environment.

What's in It for You

• Full‑time, permanent position.
• Salary of £37,000
• 40‑hour working week, Monday to Friday
• Access to a comprehensive benefits package including pension, life insurance, private medical healthcare, prescription eyewear protection, and retail discounts.
• 33 days annual leave, including Christmas shutdown.
• Opportunities for professional development within a supportive and collaborative team environment