Customer Liaison Executive

KHR - Recruitment Specialists; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A specialist recruitment agency in Slough is seeking a Client Liaison Executive to join their customer services department in a laboratory environment. The ideal candidate will have excellent communication skills and a keen eye for detail. Responsibilities include managing customer queries, ensuring timely report submissions, and working within set targets. This role is offered on a temp-perm basis with benefits such as company pension and private medical insurance.

Benefits

Company pension

Life insurance

On-site parking

Private medical insurance

Sick pay

Wellness programme

Qualifications

• Confident when dealing with customers.
• Able to manage expectations and work towards targets.
• Open, honest and approachable character.

Responsibilities

• Manage customer and lab requirements using LIMS.
• Ensure queries and calls are dealt with professionally.
• Liaise with the team to ensure timely report submission.

Skills

Excellent communication skills

Attention to detail

Teamwork

Job description

Overview

We are currently working with a leading specialist business based in Slough. Due to growth, they are seeking a Client Liaison Executive to join their customer services department working in their laboratory environment. This role is offered on a temp-perm basis.

Responsibilities

• Ensure all queries and calls are dealt with in a professional, accurate and timely manner.
• Manage customer and lab requirements using the Laboratory Information Management System (LIMS).
• Ensure couriers perform collections for customer samples.
• Ensure all work is carried out to the highest standard.
• Liaise with the team to ensure all reports are sent to the client on time.
• Ensure that clients are kept up to date with updates and changes.

Qualifications

• Excellent communication skills and be confident when dealing with customers.
• Be able to work within set targets and goals, and be able to manage expectations.
• Have a good eye for detail and understand fully the business processes.
• Be able to work well in a team, with an open, honest and approachable character.

Hours

Hours for this role are 9am – 5pm Monday to Friday with 30 minutes for lunch.

Benefits

• Company pension
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay
• Wellness programme

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.