Customer Liaison & Communications Assistant (Capital Projects)

Yorkshire Water; Bradford, Leeds; Hybrid; GBP 26,000 - 33,000; Full time

Job summary

A UK water company is seeking a Customer Liaison Assistant to provide outstanding customer service related to Capital projects. This full-time role, based in Bradford with future relocation to Leeds Valley Park, requires excellent interpersonal skills and experience in customer service. Responsibilities include managing enquiries, supporting communication, and collaborating with internal teams. The position offers a salary between £26,041 - £32,043 per annum, with a hybrid working model.

Benefits

25 days holiday

8 Bank Holidays

Pension

Performance Bonus

Retail Savings Scheme

Qualifications

• Be able to see the bigger picture for customer outcomes.
• Excellent communication skills with internal and external stakeholders.
• Experience in customer service within a regulatory environment.

Responsibilities

• Support customer communications for Capital schemes.
• Manage customer enquiries related to Capital schemes and Land and Property.
• Build relationships with Project Managers and other teams.

Skills

Excellent interpersonal skills

Organizational skills

Customer service experience

Ability to use generic IT systems

Job description

A UK water company is seeking a Customer Liaison Assistant to provide outstanding customer service related to Capital projects. This full-time role, based in Bradford with future relocation to Leeds Valley Park, requires excellent interpersonal skills and experience in customer service. Responsibilities include managing enquiries, supporting communication, and collaborating with internal teams. The position offers a salary between £26,041 - £32,043 per annum, with a hybrid working model.