Customer Involvement Officer

We Manage Jobs(WMJobs); Warwick; Hybrid; GBP 25,000 - 30,000; Part time

Job summary

A local government authority in Warwick is seeking a passionate Customer Involvement Officer to enhance resident engagement and service delivery. The ideal candidate will possess excellent customer service and communication skills, with a strong focus on solving problems and adapting to new technologies. The role primarily allows for remote work, providing equipment and requiring occasional office attendance for training and meetings. Applications for part-time roles are also welcome.

Qualifications

• Ability to understand performance information and related data.
• Experience and understanding of resident engagement.
• Respond positively to customer communication.
• Confident in adapting new technology and systems.

Responsibilities

• Support the Customer Service team leader in resident engagement.
• Build positive relationships with residents.
• Raise the profile of resident engagement across the Council.

Skills

Excellent customer service

Organizational skills

Communication skills

Problem-solving ability

Tools

Microsoft Office

Business specific applications

Job description

Warwick District Council provides a full range of housing-related services.

We are a major landlord in our own right, letting and managing over 5,500 social and affordable rented properties, approximately 600 leasehold accounts and 1,800 garages

We maintain a housing register for those requiring social housing in the district and provide a service for those requiring housing solutions.

The Council also has an ambitious building program and in addition to our own new homes works with other social landlords and the planning department to ensure additional affordable housing is developed and built.

We are recruiting a Customer Involvement Officer to join our Customer Services Team to deliver positive outcomes for all our residents and leaseholders. We are looking for someone who is extremely passionate about delivering excellent customer service and ensuring that all customer views are integral in shaping and developing services.

The role supports the Customer service team leader to raise the profile of resident engagement across the Council and help build positive relationships with residents to embed a bold new strategy designed to put resident involvement and influence at the heart of our service.

Personal Specification:

• The ability to understand performance information and related data. Experience and understanding of Resident engagement. Excellent organisational and administrative skills and a good eye for detail. Respond objectively and positively to customer communication. Ability to challenge positively and bring a solution focus to address issues and improve service delivery. Confident using Microsoft Office and business specific applications. Confident in adapting new technology and systems. Excellent communication skills: with an ability to write in plain English engaging material for a diverse audiences on a range of platforms.

This job requires working predominantly from home using equipment provided by Warwick District Council though the successful candidate will also be required to attend the office for training and meetings. Applications for part time will be considered. Please see job description and person specification for further details.

Closing Date: 3rd November 2025

Interviews: 7th November 2025