Customer Inspector

Wessex Water; Poole; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading water and sewerage company in the UK is seeking a Customer Inspector to ensure high service levels for customers. This role involves responding to incidents and conducting inspections in customer homes, requiring excellent communication and problem-solving skills. Candidates should have relevant experience in the water industry and a valid driving license. The company offers a supportive work environment with a variety of employee benefits, including healthcare and professional development opportunities.

Benefits

Combined pension contribution of up to 20%

Career progression opportunities

25 days holiday rising to 28

Healthcare package

Life assurance

Opportunity to lease an electric car

Cashback and discounts from retailers

Paid volunteering day

Enhanced family leave

Qualifications

• Hold a valid driving license as travel is required.
• Experience in managing customer queries effectively.
• Sound understanding of water regulations and procedures.

Responsibilities

• React to incidents raised by customer services and other departments.
• Carry out initial customer inspector surveys.
• Follow a scheduled plan to manage workload efficiently.
• Ensure high standards of customer service in all interactions.

Skills

Excellent communication skills

Problem-solving

Self-motivation

Customer service

Liaising with departments

Education

NRSWA street works certification

Experience in the water industry

Job description

Are you a people person with excellent communication skills? If so, and you have a background in the water industry, we have an excellent opportunity for you to work with the most important part of our business – our customers!

This role will see you travelling around Poole and the surrounding areas. Therefore, you will need to hold a valid driving licence – a vehicle will be provided for your travel.

What you'll do

As a Customer Inspector, you will be responsible for reacting to incidents raised by our customer services unit, the wholesale service desk, retailers and our billing department.

Your day will be scheduled via an electronic diary based on an emergency, target date and appointment basis to meet both business and customer expectations. This will involve working closely with the Schedulers to manage your workload efficiently and effectively.

Day to day, you will follow this schedule, which will see you attending customer homes to carry out the initial customer inspector survey, which may include meter installation, private supply pipe issues and job requests. You will raise additional follow-up work as required.

The role will see you interacting daily with customers, including non-household suppliers. Therefore, you must ensure the highest standard of customer service is delivered at all times.

You will also ensure all work is carried out in line with policy, procedure and best practice to maintain the safety of yourself and our customers.

Should customers have an issue with their water supply or a leak, you will see to that customer to ensure the issue is resolved as promptly as possible.

Due to the nature of this role, you will find yourself working alone for a large portion of your day, so it is essential that you follow lone worker processes to ensure safe working at all times.

What you'll need

To be successful, you will have a ‘can-do' attitude, while also being confident, assertive and self-motivated in dealing with all types of queries in a calm, timely and efficient manner.

You will be comfortable liaising with other departments, managers and external parties to gather and resolve customer issues.

With relevant experience in the water industry and NRSWA street works certification, you will have a sound understanding of our:

• new connections process
• water regulations
• customer leak policy
• non-household processes
• wastewater notice process

You will also possess excellent housekeeping skills to ensure you keep your vehicle and uniform clean at all times.

This role will require you to be part of a 24/7 standby rota for attending customer emergencies.

What you'll receive

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to sell up to five days of holiday every year.
• The opportunity to buy up to ten days of holiday each year (subject to conditions).
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• Access to an interactive health and wellbeing platform.
• Support from trained mental health first aiders.
• A £1,000 referral fee if you recommend someone who is successfully recruited by us.

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
• YTL Developments – a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
• YTL Arena – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
• plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.