Customer Insights Manager, Product Management

Mastercard; Hampton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global payments technology firm is seeking a Customer Insights Manager for Product Management to enhance product management through data-driven strategies. Ideal candidates will have advanced SQL skills, experience with data visualization tools, and strong analytical abilities. The role involves developing KPIs, executing analyses, and maintaining analytics tools. You will collaborate with various teams to ensure data integrity and deliver actionable insights to support business strategies, all while fostering team talent. This position is located in the UK and involves engaging with global teams.

Qualifications

• Advanced experience in data management, mining, analytics, and reporting.
• Ability to write optimized SQL queries for large datasets.
• Experience with data validation and cleansing processes.

Responsibilities

• Develop product KPIs and key metrics across MPMS verticals.
• Execute deep-dive analyses on trends and customer behavior.
• Maintain and enhance internal analytics tools and dashboards.

Skills

Data management

SQL

Data visualization

Cross-team management

Project management

Analytical skills

Communication skills

Tools

Tableau

Power BI

Excel

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title & Summary

Customer Insights Manager, Product Management

Mastercard is a global technology company in the payments industry. Our mission is to power an inclusive, digital economy by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, and strategic partnerships, we enable individuals, financial institutions, governments, and businesses to realize their full potential.

Mastercard Prepaid Management Services (MPMS) delivers end‑to‑end prepaid card solutions across multi‑currency travel money solution, corporate per diem, expenses, compensation solutions, Gift cards segments. MPMS operates a scalable, modular platform that supports a global portfolio of prepaid programs, combining innovation with operational excellence.

We are looking for a Product & Customer Insights Manager to drive our product management function toward a more data‑oriented direction. The ideal candidate is detail‑oriented, highly motivated, analytical, and comfortable around data‑intensive projects.

Key Responsibilities

• Develop product KPIs & key metrics across all MPMS verticals (Consumer Travel, Corporate Per Diem, Expenses, Gift solutions).
• Develop data‑driven innovative scalable analytical solutions and identify opportunities to support business and client needs in a quantitative manner and facilitate informed recommendations/decisions.
• Execute deep‑dive analyses on trends, customer behavior, and performance metrics to support strategic decisions and portfolio management.
• Build and manage dashboards to track key product and business KPIs.
• Partner with global and regional teams to ensure consistency across data sources.
• Maintain and enhance internal analytics tools and dashboards (SQL, Oracle Intelligence, Adobe Analytics, App Store analytics) to ensure data integrity, usability, and adoption across teams.
• Create repeatable processes to support development of modelling and reporting.
• Develop and create predictive models, behavioural segmentation frameworks, profitability analyses, ad‑hoc reporting, and data visualizations.
• Collect feedback on ways to improve the analytical framework and objective measurement strategies for marketing products & services.
• Scale the adoption of the measurement tools and seek opportunities for improvement in the process.
• Build processes to scale volume of measurement execution for marketing engagements via standardised strategies & models, building dashboards, etc.
• Partner with Technical Program Management & Product management function to add ideas into AHA and own end‑to‑end delivery through product development & management.
• Partner with Technical Program Management, Solution Architecture, System Analysts, Engineering to build new capabilities and dashboards.
• Partner with Finance, Treasury, Marketing and Technical Teams to align data definitions, improve analytical infrastructure, and strengthen the product’s measurement framework.
• Partner with Privacy teams to ensure data uses align with Mastercard policies and principles for Data Responsibility.
• Serve as a mentor for junior‑level colleagues and develop talent via ongoing training, peer review, etc.

All About You

• Advanced experience in data management, data mining, data analytics, data reporting, data product development and quantitative analysis.
• Advanced SQL skills, ability to write optimised queries for large data sets.
• Data visualisation tools (Tableau, Domo, Power BI, etc.) experience is a plus.
• Experience with data validation, quality control and cleansing processes for new and existing data sources.
• Track record in cross‑team management, data analysis, & data strategy.
• Excellent English, quantitative, technical, and communication skills.
• Ownership of end‑to‑end project delivery/risk mitigation.
• Ability to prioritise and perform multiple tasks simultaneously.
• Ability to work across varying time zones.
• Self‑motivated, operates with a sense of urgency.
• Strong project management skills.
• Excellent influencing skills – proven track record of driving adoption of data‑driven recommendations and articulating technical outputs to non‑technical audiences.
• Experienced in Excel or other data analysis software – demonstrated track record of analysis experience and quantitative insights.
• Experienced in PowerPoint presentation tool – comfortable building insights content and presentation stories.
• Curious and self‑motivated; acts with a sense of urgency and thrives in a fast‑paced environment.
• Global mindset – ability to be an effective & empathetic partner across regions/cultures.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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