Customer Insights Analyst – Private Shopping & HNW

Harrods; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury department store is seeking a Customer Insights Analyst to enhance customer experience and support stakeholders with high net worth client insights. The role involves optimising predictive models, training users on dashboards, and conducting analysis on customer data. Ideal candidates will have strong analytical skills, experience working with large datasets, and familiar with data visualisation tools like SQL and Power BI. This position offers a diverse benefits package including holidays and in-store discounts.

Benefits

Company pension

Flexible working

25 days’ holiday

Birthday off

Up to 33% in-store discount

Season ticket loan

Qualifications

• Previous experience using customer or consumer data.
• Practical experience with SQL and working with large datasets.
• Ability to identify insights and explain them clearly.

Responsibilities

• Optimise predictive models for identifying HNW clients.
• Train users on accessing and leveraging dashboards.
• Support in exploratory insights projects for stakeholders.
• Utilise data visualisation tools to communicate insights.
• Conduct analysis on large datasets to identify patterns.

Skills

Analytical skills

Data visualisation

Stakeholder management

Time management

Communication skills

Tools

SQL

Excel

Power BI

Tableau

SAP Analytics Cloud

Job description

A luxury department store is seeking a Customer Insights Analyst to enhance customer experience and support stakeholders with high net worth client insights. The role involves optimising predictive models, training users on dashboards, and conducting analysis on customer data. Ideal candidates will have strong analytical skills, experience working with large datasets, and familiar with data visualisation tools like SQL and Power BI. This position offers a diverse benefits package including holidays and in-store discounts.