Customer Insights & Aftersales Data Analyst

Parkside; Camberley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK company in Camberley is seeking a Customer Aftersales Analyst to manage customer data and enhance operational efficiency. The role involves overseeing warranty processes, maintaining customer service systems, and ensuring robust change control to safeguard product quality. Ideal candidates should have proven experience in data analysis, strong communication skills, and proficiency in Excel and Power BI. This position offers opportunities to provide actionable insights and improve customer experience.

Qualifications

• Proven experience as a Data Analyst, preferably in a customer-focused role.
• Proficiency in data analysis tools such as Excel, query and Power BI.
• Excellent communication and presentation skills.

Responsibilities

• Manage customer service management platform.
• Conduct data analysis and management.
• Implement change control and risk management.
• Oversee spare parts and warranty management.

Skills

Data analysis

Customer service management

Communication skills

Presentation skills

Tools

Excel

Power BI

Job description

A leading UK company in Camberley is seeking a Customer Aftersales Analyst to manage customer data and enhance operational efficiency. The role involves overseeing warranty processes, maintaining customer service systems, and ensuring robust change control to safeguard product quality. Ideal candidates should have proven experience in data analysis, strong communication skills, and proficiency in Excel and Power BI. This position offers opportunities to provide actionable insights and improve customer experience.