Customer Insight Administrator

Reed; Nottingham; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A large housing association in Nottingham is seeking a Customer Insight Administrator on a temporary basis. This position focuses on engaging with customers to gather feedback, enhancing service experiences. Responsibilities include managing survey calls, acting as the first point of contact, and collaborating with other teams. Ideal candidates should have strong communication and customer support skills, with a background in housing or local authority environments. The role offers flexible office hours including weekends.

Qualifications

• Ability to cultivate trust with customers.
• Background within a housing or local authority environment.
• Ability to handle challenging situations effectively.

Responsibilities

• Act as the first point of contact for collecting customer feedback.
• Build trust and showcase an empathetic approach during interactions.
• Capture customer comments and take ownership of enquiries.

Skills

Excellent customer support skills

Strong interpersonal skills

Excellent communication skills

Ability to prioritise tasks

Good level of computer literacy

Job description

Customer insight administrator

• Location: Waterfront House NG9
• Job Type: Temporary (up to 6 months)
• Salary: £13.32 PAYE or £17.69 Umbrella per hour
• 2 days from office – 8am till 8pm flexible on hours worked – happy to have someone work one day on the weekend if needed

We are seeking a Customer Insight Call Interviewer to join a large housing association within their Strategy, Performance and Projects team on a temporary basis for up to 6 months, covering a secondment. This role is crucial in engaging with customers to gather feedback on services provided, playing a key role in enhancing customer experience and fostering a culture of continuous improvement.

Day-to-day of the role:

• Act as the first point of contact for collecting customer feedback in real-time situations.
• Build trust and showcase an empathetic approach during interactions.
• Capture customer comments and take ownership of enquiries that require further action.
• Prioritise and manage survey calls to a high standard, ensuring accurate recording of survey responses.
• Provide efficient, courteous service to both internal and external customers.
• Work collaboratively with colleagues across the Corporate Services Directorate and other teams to improve service effectiveness.
• Support the delivery of all administrative tasks within the Customer Insight Team.

Required Skills & Qualifications:

• Ability to cultivate trust with customers and create an open and honest environment frère sharing experiences and feedback.
• Background within a housing or local authority environment
• Excellent customer support skills and ability to handle challenging situations effectively.
• Strong interpersonal skills to quickly establish credibility and build relationships.
• Excellent communication skills with the ability to adjust delivery style to the audience.
• Ability to prioritise tasks effectively amidst changing demands.
• Good level of computer literacy, including proficiency in office applications and web-based browsers.
• Exceptional record-keepingmesse skills and strong attention to detail.

To apply for the Customer insight administrator position, please submit your application with a fully updated CV attached