Customer Experience Team Member

Unite Students; North East; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading provider of student accommodation in the UK seeks a Customer Experience Team Member in the North East region. You will deliver a welcoming reception service, organize events, and engage with students. The ideal candidate is caring, communicative, and well-organized. This role offers a salary of £25,164 – £26,681 per annum, 33 days of holiday, and a discretionary bonus.

Benefits

Discretionary annual bonus

33 days of paid holiday

Generous pension scheme

Healthcare Cash Plan

Wellbeing support

Enhanced Family Leave

Responsibilities

• Provide a welcoming front-of-house reception service.
• Conduct flat viewings and lead sales conversations.
• Plan and run events for students.

Skills

Positive attitude

Excellent communication

Time-management

Organisational skills

Job description

Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked‑out student get back into their room, to recommending your favourite restaurant or organising a welcome party, the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!

Responsibilities

• Providing a welcoming front‑of‑house reception service
• Conducting flat viewings, inspections and leading sales conversations
• Planning and running events for our students

Qualifications & Skills

• A caring, warm person with a positive attitude
• An excellent communicator – you will chat with students and answer their questions
• Strong time‑management and organisational skills

Company Overview

Founded in 1991, Unite Students is a FTSE 100 business and the UK’s largest provider of purpose‑built student accommodation. We operate in 23 leading university towns and cities, with over 70,000 students calling us home. We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong.

Benefits

• A discretionary annual bonus so you can share in the company’s success
• 33 days of paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
• A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
• Various benefits to support your health and wellbeing, including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform, and a Gym benefit that you can share with family and friends
• Enhanced Family Leave, including 18 weeks full pay for birthing parents and 4 weeks for non‑birthing parents
• Lots of other great benefits, including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!

Compensation & Working Hours

Salary: £25,164 – £26,681 per annum (depending on experience), plus bonus and benefits. Hours: 37.5 hours per week. Customer Experience Team Members work five days out of seven, between 7am and 10pm. Weekends will be required on a rota basis.

Additional Information

All new employees in this position will be required to undergo a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.