Customer Experience Team member

Colliers International EMEA; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading property management firm in Manchester is seeking a Customer Experience Team member to provide high-quality customer service, maintain front-of-house standards, and enhance client experiences. The ideal candidate will excel in communication and organization with proficiency in MS Office. This role is essential for building relationships and providing concierge services in a welcoming environment.

Qualifications

• Understanding of service excellence and delivering seamless customer experiences.
• High-quality work with attention to detail.
• Effective organizational and time management skills.
• Proficient in MS Office Suite.
• Excellent communication skills.
• Ability to collaborate and foster positive relationships.

Responsibilities

• Deliver high standards of customer service.
• Create a welcoming environment.
• Build relationships with clients and stakeholders.
• Handle complaints and manage visitor processes.
• Support social media and community engagement efforts.
• Train temporary staff and offer concierge services.

Skills

Understanding of service excellence and delivering seamless customer experiences

High-quality work with attention to detail and accuracy

Effective organizational and time management skills

Proficiency in MS Outlook, Word, Excel, PowerPoint

Excellent communication skills

Ability to collaborate and foster positive relationships

Job description

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Customer Experience Team member, Manchester

Client: Colliers International EMEA

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 56fd15a2ce3b

Job Views: 8

Posted: 22.08.2025

Expiry Date: 06.10.2025

Job Description

The Customer Experience Team member is responsible for delivering high standards of customer service, creating a welcoming environment, and supporting initiatives to enhance client experiences at the estate. Responsibilities include maintaining immaculately presented front-of-house areas, building relationships with clients and stakeholders, handling complaints, and supporting social media and community engagement efforts. The role also involves managing visitor processes, training temporary staff, and offering concierge services.

Qualifications and Skills:

• Understanding of service excellence and delivering seamless customer experiences
• High-quality work with attention to detail and accuracy
• Effective organizational and time management skills
• Proficiency in MS Outlook, Word, Excel, PowerPoint
• Excellent communication skills
• Ability to collaborate and foster positive relationships

The role aims to deliver memorable, personalized service, acting as an ambassador for the building and the Beyond: Front of House brand.