Customer Experience Team Member

Unite Students; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic student accommodation provider in Edinburgh is looking for a Customer Experience Team Member. You will provide a welcoming reception service, conduct flat viewings, and plan events for students. Ideal candidates are caring, possess excellent communication skills, and have strong time management abilities. Enjoy benefits like a discretionary bonus, generous holiday, and wellness support.

Benefits

Discretionary annual bonus

33 days' paid holiday

Generous pension scheme

Healthcare Cash Plan

Wellbeing platform

Gym benefit

Enhanced Family Leave

Employee Life Assurance

Discounts portal

Qualifications

• A caring, warm person with a positive attitude.
• Excellent communicator happy to chat with students.
• Great time management and organizational skills.

Responsibilities

• Provide a welcoming front of house reception service.
• Conduct flat viewings and inspections.
• Plan and run events for students.

Skills

Excellent communication

Time management

Organizational skills

Positive attitude

Job description

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Customer Experience Team Member, Edinburgh

Client: Unite Students

Location: Edinburgh, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference:

935bccfc03f0

Job Views:

17

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

The role

Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!

What you`ll be doing as a Customer Experience Team Member:

• Providing a welcoming front of house reception service
• Conducting flat viewings, inspections, and leading sales conversations
• Planning and running events for our students

What we`re looking for:

• A caring, warm person with a positive attitude
• An excellent communicator; as a Customer Experience Team Member you`ll be happy to chat to our students and answer their questions
• You`ll also have great time management and organisational skills

What You`ll Get in Return

• A discretionary annual bonus so you can share in the company`s success
• 33 days` paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
• A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
• Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
• Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!