Customer Experience Support - Burnley

Motorpoint Ltd; Padiham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading car retailer in Padiham is seeking a Sales Support professional to deliver exemplary customer service. You'll manage queries, assist customers both in person and over the phone, and support internal teams. A full UK driving licence and customer service experience are essential. Join us for competitive pay and numerous employee benefits.

Benefits

Paid time off each month

28 days’ holiday plus additional days for special occasions

Staff discount on cars

Discounts and cashback offers

Healthcare plans

Employee Assistance Programme

Qualifications

• A full UK driving licence is essential.
• Experience of delivering great customer service.
• Confidence using systems and managing administration tasks.

Responsibilities

• Delivering fantastic customer service over the phone and face-to-face.
• Managing administration tasks and resolving customer queries efficiently.
• Using the CRM system to track and resolve customer cases.
• Liaising with internal teams to resolve enquiries and complaints.

Skills

Customer service experience

Strong communication skills

Organisational skills

Teamwork skills

Positive attitude

Job description

Who are we?

We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision:

To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality.

We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!

The Role: Sales Support

Salary: £12.25 per hour+ bonus

Location: Burnley

Contract Type: Permanent

Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required.

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What will you be getting up to?

• Delivering fantastic customer service over the phone and face-to-face
• Managing administration tasksand resolving customer queries with efficiency
• Using our CRMsystem to track and resolve customer cases
• Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
• Liaisingwith internal teams to resolve enquiries and complaints
• Working as part of a team to ensure customer service (NPS) targets are met every month

What do we need from you?

• A full UK driving licence is essential
  
• Experience of delivering greatcustomer service, this can be from any industry
• Have strongcommunication, organisational and teamwork skills
• Confidence using systems and managing administration tasks
• Be enthusiastic, proactive and have a customer-focused attitude
• A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together

What is in it for you?

• Paid time off every month to do something that makes you happy
• 28 days' holiday plus days off for your birthday, getting married, or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!
  

Closing Date: 24th October 2025

Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible

We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed