Customer Experience Specialist, Sales - Milton Keynes (Part Time)

Tesla; Milton Keynes; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading automotive company in Milton Keynes is seeking a Sales Customer Experience Specialist. This part-time role involves engaging with customers, generating leads, and providing exceptional service to promote Tesla's products. You will work closely with sales teams to ensure a seamless customer journey while embodying the company's mission to drive the transition to sustainable energy. Strong interpersonal and organizational skills are essential for success in this dynamic position.

Qualifications

• Natural ability to build rapport and engage with customers.
• Strong knowledge or willingness to learn about Tesla's product offerings.
• Effective communication of product information.

Responsibilities

• Engage with customers to identify potential leads.
• Provide exceptional customer service and address inquiries.
• Capture leads at events and maintain customer data.
• Collaborate with sales teams and help improve sales processes.

Skills

Excellent interpersonal skills

Ability to communicate effectively

Organizational skills

Customer service experience

Willingness to learn product knowledge

Flexibility to work weekends/evenings

Job description

What To Expect

As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.

You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

• Start date: Immediate
• Location: Milton Keynes
• Duration: 12 Months
• Time type: Part Time (20 hours per week)

What You'll Do

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
• Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

What You'll Bring

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge or willingness to learn Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Previous experience providing excellent customer service.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.