Customer Experience Specialist — Flexible Hours & Growth

Ecruit; Cheltenham; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading customer service company in Cheltenham is seeking a Customer Experience Executive to manage communication channels and deliver high-quality service to clients. The role involves addressing customer queries, coordinating with internal teams, and maintaining records. The ideal candidate will have excellent organizational and communication skills, along with a proactive approach to problem-solving. Join a supportive team and contribute to continuous improvement in service delivery. Competitive salary between £25,000-£28,000 pa, flexible working environments, and professional development opportunities offered.

Benefits

Structured professional development programs

Enhanced maternity/paternity packages

Flexible working environments

Access to Bupa Employee Assistance Program

Great Place to Work™ certified company

Annual charity events

Responsibilities

• Manage incoming emails and allocate internal tasks.
• Answer phone calls and allocate them as appropriate.
• Deal quickly and effectively with customer queries.
• Manage and respond to delivery or tracking issues.
• Work with the Warehouse team on despatch paperwork.
• Maintain accurate records.
• Seek process improvements and share ideas.
• Provide high quality service to customers and suppliers.

Skills

Excellent communication skills

Customer service skills

Organizational skills

Proactive improvement seeker

Ability to multitask

Job description

A leading customer service company in Cheltenham is seeking a Customer Experience Executive to manage communication channels and deliver high-quality service to clients. The role involves addressing customer queries, coordinating with internal teams, and maintaining records. The ideal candidate will have excellent organizational and communication skills, along with a proactive approach to problem-solving. Join a supportive team and contribute to continuous improvement in service delivery. Competitive salary between £25,000-£28,000 pa, flexible working environments, and professional development opportunities offered.