Customer Experience Specialist — Digital Banking & Fraud Awareness

HSBC; Wrexham; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading global bank in Wrexham seeks a Customer Service Consultant to deliver outstanding service. This role requires excellent communication and the ability to support diverse customer needs, ensuring financial inclusion. Training provided over 3 weeks is essential for success. The position offers an attractive starting salary of £26,000, plus benefits including holidays, discounts, and healthcare, emphasizing a diverse and inclusive workplace.

Benefits

Over six weeks’ holiday

Access to 30,000+ employee discounts

Market-leading employer Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Demonstrate excellent communication skills for effective conversations.
• Ability to engage with customers and show empathy.
• Take ownership of customer inquiries until resolution.

Responsibilities

• Provide exceptional service as the first point of contact for customers.
• Educate customers about HSBC digital services and fraud awareness.
• Identify and support vulnerable customers.

Skills

Excellent communication skills

Ability to build strong connections

Empathy

Resilience to change

Job description

A leading global bank in Wrexham seeks a Customer Service Consultant to deliver outstanding service. This role requires excellent communication and the ability to support diverse customer needs, ensuring financial inclusion. Training provided over 3 weeks is essential for success. The position offers an attractive starting salary of £26,000, plus benefits including holidays, discounts, and healthcare, emphasizing a diverse and inclusive workplace.