Customer Experience Specialist

Lexus Leicester; Kingston upon Thames; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading automotive dealership in Kingston upon Thames is seeking a Customer Experience Specialist to join their team. The role focuses on providing customers with exceptional service and a smooth vehicle handover experience. The ideal candidate should have strong communication skills, a proactive attitude, and a full UK driving license. This position offers competitive annual salary and benefits such as health plans, discounts, and ongoing training opportunities.

Benefits

30 days annual leave including bank holidays

Private Health Plan

Life Insurance

Car Leasing Scheme

Eyecare Vouchers

Discounts on car purchases

Employee Assistance Programme

Ongoing training opportunities

Qualifications

• A full UK driving licence.
• Eligibility to work in the UK.
• Flexible to work hours required for the role.
• Professional appearance and high standards of communication.
• Enjoyment of listening and engaging with others.

Responsibilities

• Provide the highest level of customer care and satisfaction.
• Deliver a tailored handover experience for customers.
• Educate and inspire customers by answering their questions.
• Maintain accurate communication with customers regarding their vehicle delivery.
• Build rapport with customers to understand their needs.

Skills

Excellent customer service skills

Strong communication skills

IT skills (MS Office 365)

Ability to work independently

Proactive and can-do attitude

Organisational and prioritisation skills

Education

GCSE English and Maths

A Levels or equivalent qualification

Tools

MS Office 365 (Word, PowerPoint, Excel)

Job description

Customer Experience Specialist

Location: Kingston upon Thames, UK

Salary: £30,000 - £35,000 yearly

Post date: Jan 13, 2026

Job type: Customer Service Sales & Customer Consultants (Full time)

We are looking for customer ‘enthusiasts’ to join our busy showroom team to help delight our customers so that they always receive the very best experience when they visit us to collect their new vehicle.

Does this sound like you?

As a person, you are curious, creative, and enthusiastic. You have a customer‑centric mindset, strong communication skills, and an empathetic instinct which allows you to understand the needs of people around you. You are full of energy, self‑motivated and make things happen. You know when to lean in and how to work with your team to maintain a trusting environment and achieve great things together for our customers. You may already have retail or hospitality experience or just love looking after customers.

Highlights Of What You Will Do In Your Job

• Ensuring that we always provide the highest level of customer care and satisfaction, giving the customer the best possible experience while working together as a strong team.
• Providing a tailored handover experience for each customer, ensuring customers have had a full introduction to all specifications available within their vehicle.
• Educating and inspiring customers by answering their questions.
• Listening to customers and building rapport to fully understand their complete requirements for all their mobility needs.
• Working with colleagues and other teams across the Centre to provide continuous improvement and a seamless service to all our customers.
• Providing accurate information at all times for all customers, including timely and accurate communications leading up to their vehicle delivery.
• Maintaining a continual dialogue with the customer that’s appropriate to them and in a manner/mechanism that suits them, always ensuring a personal service.

Benefits

• 30 days annual leave each year, including bank holidays, increasing with tenure.
• Loyalty & Long Service Awards.
• Private Health Plan (Simply Health).
• Life Insurance (after qualifying period).
• Car Leasing Scheme (after qualifying period).
• Eyecare Vouchers.
• Discounts on car purchases, repairs, and parts.
• Employee Assistance Programme.
• Ongoing training, both in‑house and with the manufacturer.

Required

• A full UK driving licence.
• Eligibility to work in the UK.
• Flexible to work hours required to carry out the role effectively and travel (to the training sessions).
• Good level of general education: at least GCSE English and Maths, and ideally A Levels or equivalent qualification.
• IT skills (MS Office 365 including Word, PowerPoint, and Excel) and social media skills.
• Excellent customer service skills and a professional, courteous manner.
• Professional appearance and high standards of verbal and written communication.
• Strong, excellent communication skills and enjoyment of listening and engaging with other people.
• Able to take initiative and ownership of issues; is proactive, has a ‘can‑do’ attitude, and is comfortable working with others to help and support them.
• Able to work independently, multi‑task, and switch quickly between tasks using strong organisational and prioritisation skills. Willingness to learn and develop and keep up to date with complex information.

Brand

Toyota

Centre Name

>ie Motors Kingston

Centre Profile

At Currie Motors, we are a family‑owned, fourth‑generation dealership group with over 80 years of automotive excellence and more than 50 years in the UK. As a business that has been passed down through generations, we take pride in our strong reputation for delivering exceptional customer service.

With a legacy built on trust, innovation, and teamwork, we offer our employees ongoing training, career development opportunities, and a supportive workplace culture. Our diverse team, made up of professionals from various backgrounds, is at the heart of our success.

If you’re looking to grow your career with a well‑established and forward‑thinking company, Currie Motors is the place for you!

About Toyota

As one of the most famous brands in the world, here at Toyota, we put ‘kaizen’ or continuous improvement at the centre of everything we do. From the impact we have on the world around us, to building cars, to the experience a customer has in our retailers, we are always looking for ways to make things better. We recognise the importance of our people to the brand and are recognised as one of the best in providing automotive training. Our team will help you to develop your skills and realise your ambitions.

Joining the Toyota team means that you will have the opportunity to be at the heart of our innovative brand, and really make a positive impact at the retailer you work for.

Company Profile

Currie Motors is a longstanding dealership group committed to customer service excellence and professional development for all staff.