Customer Experience Ops Manager - Accessibility Focus

Leeds Bradford Airport; Moor Side; On-site; GBP 80,000 - 100,000; Full time

Job summary

A regional airport in the UK is seeking a Customer Experience Operations Manager to oversee customer-facing operations and ensure accessible air travel for all passengers. In this full-time role, you will lead customer operations teams, manage compliance and safety, and act as a key point of contact for service improvements. Ideal candidates will possess leadership experience in operational settings and a strong commitment to enhancing the customer journey. Attractive company benefits include a pension, annual bonus, and generous leave.

Benefits

Pension

Annual bonus

Generous annual leave

Qualifications

• Experience leading supervisors and frontline teams within a customer or operational setting.
• A strong understanding of day-to-day operational management.
• Experience managing Assisted Travel or accessibility-focused services.

Responsibilities

• Lead customer operations teams to deliver a consistent and well-managed experience.
• Ensure services are planned, staffed, and supported for passengers requiring assistance.
• Act as the central point of contact for customer operations matters.

Skills

Leading supervisors and frontline teams

Operational management

Managing Assisted Travel services

Compliance and safety oversight

Customer-focused mindset

Job description

A regional airport in the UK is seeking a Customer Experience Operations Manager to oversee customer-facing operations and ensure accessible air travel for all passengers. In this full-time role, you will lead customer operations teams, manage compliance and safety, and act as a key point of contact for service improvements. Ideal candidates will possess leadership experience in operational settings and a strong commitment to enhancing the customer journey. Attractive company benefits include a pension, annual bonus, and generous leave.