Customer Experience Manager – Data-Driven Manufacturing

Source Solutions; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global manufacturing company in Portsmouth seeks an experienced Customer Experience Manager. The role involves team leadership, operational coordination, and driving customer account management improvements. Candidates should possess a degree in a related field and have a proven track record in commercial leadership, ideally within the manufacturing or technology sectors. This permanent position offers a secure and diverse work environment focused on technology and continual performance improvement.

Qualifications

• Proven experience in a leadership position within a commercial or sales team.
• Experience in the manufacturing and/or technology sector.
• Exceptional communication skills.

Responsibilities

• Lead and develop the customer experience team.
• Oversee customer account management.
• Coordinate operational tasks and projects.
• Analyze data and forecast customer needs.
• Drive continuous improvement initiatives.

Skills

Leadership

Customer relationship management

Data analysis

Operational coordination

Strategic thinking

Education

HNC/HND/Degree in business/commercial or engineering

Job description

A leading global manufacturing company in Portsmouth seeks an experienced Customer Experience Manager. The role involves team leadership, operational coordination, and driving customer account management improvements. Candidates should possess a degree in a related field and have a proven track record in commercial leadership, ideally within the manufacturing or technology sectors. This permanent position offers a secure and diverse work environment focused on technology and continual performance improvement.