Customer Experience Manager

Tate; Watford; On-site; GBP 35,000 - 40,000; Full time

Job summary

A forward-thinking company in Kings Langley is seeking a Customer Experience Manager to lead a team of 8 in delivering exceptional service. This permanent, full-time role involves supervising daily operations, coaching team members, and enhancing customer satisfaction through collaboration. Ideal candidates will possess strong leadership skills and experience in customer service management. Competitive salary between £35,000 and £40,000 based on experience.

Qualifications

• Proven experience in customer experience/service management.
• Strong leadership and coaching skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Inspire and support a team of 8 to deliver high-quality service.
• Champion a culture of adaptability and continuous improvement.
• Collaborate across departments to enhance customer satisfaction.
• Supervise daily operations to ensure KPIs are met.
• Manage recruitment, onboarding and performance reviews.

Skills

Customer experience/service management

Leadership

Coaching

CRM systems proficiency

Communication

Problem-solving

Negotiation

Tools

HubSpot

Job description

Overview

Customer Experience Manager – Kings Langley, office based

Full-Time | Permanent, Monday to Friday with an early finish on Friday

Salary: £35,000-£40,000 dependent on experience

Key Responsibilities

• Inspire and support a team of 8 to consistently deliver high-quality service
• Champion a culture of adaptability, positivity and continuous improvement
• Collaborate across departments to streamline operations and enhance customer satisfaction
• Represent the Customer Service team internally and externally with professionalism and enthusiasm
• Supervise daily operations and ensure KPIs are met
• Coach and develop team members to reach their full potential
• Lead recruitment, onboarding and performance reviews
• Manage training plans, team rota and personnel matters including absences and holiday requests
• Monitor customer interactions and implement strategies to improve satisfaction
• Investigate service calls to identify root causes and drive corrective actions
• Support the team with complex queries and liaise with Finance on invoice issues
• Ensure compliance with company policies and end-user guidelines

What This Client is Looking For

• Proven experience in customer experience/service management
• Strong leadership and coaching skills
• Proficiency in CRM systems (HubSpot preferred)
• Excellent communication and problem-solving abilities
• Adaptable, empathetic and skilled in negotiation
• A team player who builds strong relationships across the business

This is more than just a management role — it’s an opportunity to shape the future of customer service within a forward-thinking company. If you're ready to lead with purpose and make a lasting impact, we’d love to hear from you.

Please note this advert remains open until the vacancy is filled. Interviews will be conducted during this period, so we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Job Details

Job Title: Customer Experience Manager

Company: Tate

Location: Kings Langley, Hertfordshire (office based)

Posted: Sep 19 2025

Closes: Oct 20 2025

Sector: Customer Services

Contract: Permanent

Hours: Full Time

We are committed to promoting equal opportunities. If you require any adjustments during the application or interview process, please let us know. Your comfort and accessibility are a priority, and we are here to support you every step of the way. You are welcome to share your preferred pronouns in your application.