Customer Experience Leader

McDonald’s; Wales; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading fast-food chain in the United Kingdom is looking for a Customer Experience Leader. This role involves welcoming customers, enhancing their experience, and working closely with management to suggest improvements. Ideal candidates will have a genuine smile, enthusiasm, and the ability to inspire others. If you thrive in a fast-paced environment and are committed to excellent service, we encourage you to apply.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts from top brands

Flexible working hours

Employee Assistance Programme

Discounted gym memberships

Free health insurance

Bonus potential

Responsibilities

• Welcome customers into the restaurant and create 'feel-good moments'.
• Work closely with the restaurant management team to suggest improvements.
• Deliver exceptional service while working in a fast-paced environment.

Skills

Ability to build rapport with others in a genuine and natural way

Inspire others to improve their performance

Receptive to the needs of others

Respectful and composed under pressure

Expertise in customer recovery

Maintain high energy levels

Genuine smile and enthusiasm

Job description

To meet the criteria for this role, you will be required to be available to work during weekdays and weekends, covering early mornings, afternoons, and evenings. Please only apply if you can meet these requirements.

Responsibilities

The Customer Experience Leader role is driven by a desire to continuously improve the customers' experience. This important position places you at the heart of our business in the restaurant's dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create 'feel-good moments' during their visit. Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.

Working as part of a fast-moving, high-energy team, you will be instrumental in delivering an exceptional service to all of our customers. The ability to build rapport with others in a genuine and natural way is key for this role. You are able to lift the mood of those around you and can inspire others to look for ways to improve their own performance. You are naturally receptive of the needs of others and are always looking for new ways to exceed expectations and delight customers. You are always respectful, even when under pressure, and are able to confidently suggest ways to improve. An expert in customer recovery and delivery of feel-good moments. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Quite simply, you'll be working in our fast moving, high energy environment and we're looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.

Company Values

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Key Skills & Competencies

• Ability to build rapport with others in a genuine and natural way.
• Ability to lift the mood of those around you and inspire others to improve their performance.
• Receptive to the needs of others and always seeking ways to exceed expectations and delight customers.
• Respectful and composed even when under pressure; able to confidently suggest improvements.
• Expertise in customer recovery and delivery of feel-good moments.
• Maintain high energy levels while working efficiently and productively.
• Genuine smile, enthusiasm, energy, and ability to connect with customers and make them feel valued.

Benefits

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top highstreet and online brands
• Flexible Working Work hours that fit around you and life's surprises.
• Employee Assistance Programme Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.
• Travel Enjoy staycations or trips abroad with discounts on travel fares.
• Gain Transferrable Skills Whether you're full-time or part-time, your role here will teach you skills for life.
• Employee meal discounts at work along with discounts on groceries at major supermarkets.
• Emotional Health Support Supporting your mental and emotional wellbeing and coping with life events.
• Meals at Work You can choose food from our restaurant menu on your break and can even try the latest promotions.
• Discounted Gym Memberships Stay fit and healthy with discounts on gym memberships.
• Financial Support Guidance on managing your finances and how to save for long term goals.
• Books & Entertainment Access great discounts on PC and video games, magazines, books and music.
• Life Assurance Providing a tax-free lump sum to your loved ones, helping reduce financial worries at a difficult time.
• Fashion Get discounts at hundreds of major high‑street and online retailers.
• Health Insurance Free health insurance that covers you and your family.
• Health & Beauty From cosmetics to diet and nutrition, get discounts at a range of health and beauty retailers.
• Employee of the month Recognising you for living our values through the great work you do.
• Utilities Receive discounts at high‑street and online homeware stores.
• Values Heroes We live by our values and we reward those who demonstrate their commitment to them.
• Length of service Your length of service doesn't go unnoticed - we reward you with monetary benefits for long service.
• Physical Health Support Helping you make healthy lifestyle choices and address health issues.
• Bonus Potential Receive extra financial rewards for your hard work, in addition to your salary.
• Premium Shift If you work overnights, between the hours of midnight and 5am, you'll earn extra pay.