Customer Experience Lead - Order & Service Expert

Stryker; Newbury; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading medical technology company is seeking a professional for a customer service role in Newbury, UK. Responsibilities include processing repair orders, managing customer communication, and resolving issues. The ideal candidate will have strong IT skills and experience in technical customer service. The position offers a full-time hybrid work model, with travel up to 10%. The role is suitable for candidates who can collaborate effectively and exhibit a customer-focused approach.

Qualifications

• Ability to build relationships with customers and colleagues.
• Proactive and professional communication with Sales team and customers.
• Advanced IT skills including MS Excel, Outlook, and Word.

Responsibilities

• Process repair and work orders managing loaners.
• Handle returns and collections, ensuring proof of delivery.
• Communicate with internal and external customers.

Skills

Customer Service

Data Entry

Computer Skills

Typing

Basic Math

Tools

MS Excel

MS Outlook

MS Word

ERP systems

Job description

A leading medical technology company is seeking a professional for a customer service role in Newbury, UK. Responsibilities include processing repair orders, managing customer communication, and resolving issues. The ideal candidate will have strong IT skills and experience in technical customer service. The position offers a full-time hybrid work model, with travel up to 10%. The role is suitable for candidates who can collaborate effectively and exhibit a customer-focused approach.