Customer Experience Improvement Lead

Vibe Recruit; Cwmbran; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading company in customer experience seeks a Continuous Improvement Lead to drive process optimizations and enhance operational efficiency in Cwmbran, UK. The role involves leading improvement projects, supporting customer service during busy periods, and ensuring the adoption of best practices. Ideal candidates should have proven continuous improvement experience, strong organizational skills, and proficiency in Microsoft Office. This position offers a hybrid working model, competitive salary, and various benefits including annual leave and a pension scheme.

Benefits

20-25 days annual leave

Company pension scheme

Health Cash Plan

Life Assurance

Option to buy or sell annual leave

Qualifications

• Analytical thinker with strong problem-solving abilities.
• Knowledge of document workflows and compliance requirements.
• Experience in customer service, customer operations, or invoicing environments.

Responsibilities

• Identify and deliver process improvements across CX teams.
• Lead improvement projects from concept to implementation.
• Support core CX activities during high-demand periods.

Skills

Excellent communication and interpersonal skills

Highly organised

Proactive and solutions-driven

Strong focus on customer experience

Education

Proven experience in continuous improvement

Strong administrative background

Tools

Microsoft Office

Process mapping tools

Job description

A leading company in customer experience seeks a Continuous Improvement Lead to drive process optimizations and enhance operational efficiency in Cwmbran, UK. The role involves leading improvement projects, supporting customer service during busy periods, and ensuring the adoption of best practices. Ideal candidates should have proven continuous improvement experience, strong organizational skills, and proficiency in Microsoft Office. This position offers a hybrid working model, competitive salary, and various benefits including annual leave and a pension scheme.