Customer Experience & Digital Banking Advisor

HSBC Global Services Limited; Stafford; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading banking institution in Stafford is hiring a Customer Service Consultant to provide exceptional service and educate customers about their digital banking options. The ideal candidate should have strong communication skills and a passion for customer care. You will support customers in vulnerable situations and ensure they receive personalized assistance. This full-time role offers a starting salary of £26,000, including numerous benefits like extensive holiday and performance bonuses.

Benefits

Over six weeks’ holiday

Perks at Work Benefit

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Passion for delivering outstanding customer experience.
• Ability to hold effective conversations.
• Previous customer service experience is beneficial but not essential.

Responsibilities

• Be the first point of contact for customers.
• Educate customers on HSBC digital services.
• Identify and support vulnerable customers.

Skills

Excellent communication skills

Empathy towards customers

Ability to take ownership

Resilience to change

Job description

A leading banking institution in Stafford is hiring a Customer Service Consultant to provide exceptional service and educate customers about their digital banking options. The ideal candidate should have strong communication skills and a passion for customer care. You will support customers in vulnerable situations and ensure they receive personalized assistance. This full-time role offers a starting salary of £26,000, including numerous benefits like extensive holiday and performance bonuses.