Customer Experience Coordinator - Water Services

Go Traffic Management Limited; East Midlands; On-site; GBP 27,000; Full time

Job summary

A customer management service provider in the East Midlands is seeking a Customer Co-Ordinator to facilitate communication between customers and operational teams. The role demands strong organizational skills, a proactive approach, and the ability to manage customer inquiries effectively. Ideal candidates should possess excellent communication skills and be able to work under pressure. The position offers a competitive salary and benefits package.

Qualifications

• Strong communication skills with a calm and professional manner.
• Good organisational ability with attention to detail.
• Able to work under pressure and prioritise effectively.

Responsibilities

• Handle customer enquiries and complaints professionally.
• Liaise with field teams to support work delivery.
• Maintain accurate system records for reporting requirements.
• Ensure clear and empathetic communication with customers.

Skills

Strong communication skills

Good organisational ability

Confident using multiple systems

Able to work under pressure

Solution-focused approach

Tools

Qualtrics

Modular Plus

SAP

Job description

A customer management service provider in the East Midlands is seeking a Customer Co-Ordinator to facilitate communication between customers and operational teams. The role demands strong organizational skills, a proactive approach, and the ability to manage customer inquiries effectively. Ideal candidates should possess excellent communication skills and be able to work under pressure. The position offers a competitive salary and benefits package.