Customer Experience Assistant

Oxford Innovation Space; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

An innovative workspace provider in Bristol is looking for a Customer Experience Assistant to ensure a welcoming environment for visitors and manage reception duties. This role involves creating a positive first impression, handling calls and emails, and supporting community activities. Ideal candidates should possess excellent customer service skills and be comfortable managing multiple tasks efficiently. This position offers an exciting opportunity to work in a vibrant innovation hub.

Qualifications

• Experience in customer service or hospitality is preferred.
• Strong communication skills in person and over the phone.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Welcome visitors and ensure a positive first impression.
• Manage reception tasks including calls and bookings.
• Support community engagement and events.

Skills

Customer service skills

Communication

Organizational skills

Job description

At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 850 SMEs across 35+ sectors.

Future Space isn't just a building - it's a vibrant community of innovators, entrepreneurs, and changemakers. We're excited to announce a vacancy for a Customer Experience Assistant to join our state‑of‑the‑art innovation hub in Bristol.

Future Space provides flexible workspace and specialist support for science and technology businesses, creating an environment where ideas thrive and businesses grow. As part of the Oxford Innovation Space network, we connect ambitious companies with the resources, expertise, and collaborative community they need to succeed.

Find out more about Future Space here: Future Space | Innovative Workspace for Science & Technology Businesses | Bristol

What You'll Be Doing

As the first and last point of contact for our customers and guests, you'll:

• Welcome visitors with warmth and professionalism, creating a positive first impression.
• Manage reception duties, including calls, emails, post, and meeting room bookings.
• Support events, social media updates, and community engagement activities.
• Keep the Centre running smoothly by maintaining supplies, equipment, and shared s...