Customer Experience Apprentice

Moat Homes Ltd; Dartford; Hybrid; GBP 19,000; Full time

Job summary

A leading housing association in Dartford is offering a Customer Experience Apprentice role, combining on-the-job training with a £18,333 salary. This full-time position focuses on delivering excellent customer service and administrative support while you learn within a supportive environment. Ideal for motivated individuals ready to start a career in housing, this role offers growth, a nationally recognized qualification, and hybrid working.

Benefits

A nationally recognised qualification

On-the-job training with expert guidance

A supportive team

Hybrid working

Salary while you learn

Qualifications

• Strong communication skills – friendly and clear.
• Proactive attitude with a passion for customer service.
• Ability to manage tasks effectively.

Responsibilities

• Handle customer enquiries and resolve issues.
• Provide administrative support for key processes.
• Support the smooth running of the organisation.

Skills

Eager to learn and grow

Strong communication skills

Attention to detail

Team player

Organised and proactive

Job description

Role: Customer Experience Apprentice

Salary: £18,333 per annum

Contract: 2-year Fixed-Term Apprenticeship

Hours: Full-time, 35 hours/week (Mon–Fri)

Location: Hybrid – Dartford office (Crossways Business Park) & home

Ready to launch your career? Looking for a role where you can learn, earn, and grow? This is your chance to kickstart your future with a nationally recognised qualification and real hands‑on experience.

We’re looking for an enthusiastic Apprentice to join our Customer Service and Central Services teams. In this role, you’ll be at the heart of delivering excellent service to our residents and supporting the smooth running of our organisation. You’ll handle customer enquiries; help resolve issues and provide administrative support for key processes such as tenancy management and service delivery. Working alongside experienced colleagues, you’ll learn how a housing association operates, develop strong communication and organisational skills, and receive dedicated support from a training provider – all while building the foundation for a successful career and achieving a recognised qualification.

What you’ll get

• A nationally recognised qualification
• On‑the‑job training with expert guidance
• A supportive team that wants you to succeed
• Hybrid working – a mix of office and home
• A salary of £18,333 while you learn

What we’re looking for

• Eager to learn and grow
• A team player who’s organised and proactive
• Passionate about delivering great customer service
• Curious and eager to learn about housing and how we support residents
• Strong communication skills – friendly and clear
• Comfortable using systems and handling customer information
• Excellent attention to detail and accuracy
• Organised and able to manage tasks effectively
• Confident working with different teams and building relationships

Don’t worry if you don’t have much experience – it’s not essential. What matters most is your enthusiasm and willingness to learn. If you’re motivated and ready to take the first step, we’ll give you the tools and support to help you succeed.

Why join us

We’re one of the top 30 housing associations in England, with homes across London, Kent, Essex and Sussex. Our purpose is simple: “open doors to better lives for our customers.”

We’re proud to have been named one of The Sunday Times Best Places to Work 2025, based on feedback from our amazing team.

How to apply

Complete our application form via our careers website (link below). Tell us why you’re interested and what makes you a great fit – we want to hear your story!

Deadline: 6pm, Monday 5th January 2026. (Apply early – we may close the advert sooner if we receive strong interest.)

Want to know more about Moat

Follow us on Instagram: @moathomes

Find us on Facebook: Moat Homes

Please note: This role is exempt under the Rehabilitation of Offenders Act (1974), so if successful, we’ll need to complete a DBS check before confirming your offer.

If you need any adjustments during the recruitment process, email [e-mail].