Customer Experience Apprentice

Moat Homes; Dartford; Hybrid; GBP 19,000; Full time

Job summary

A leading housing association in Dartford is seeking a Customer Experience Apprentice to provide excellent service and support for residents. This full-time, 2-year fixed-term apprenticeship offers valuable training, mentorship, and a nationally recognized qualification. You'll learn the operations of a housing association while developing strong communication and organizational skills. The role involves hybrid working, combining both office and home environments, and comes with a salary of £18,333 per annum.

Benefits

Nationally recognized qualification

On-the-job training

Supportive team

Hybrid working

Qualifications

• Motivated and ready to take the first step in a career.
• Passionate about delivering great customer service.
• Comfortable using systems and handling customer information.

Responsibilities

• Deliver excellent service to residents and support customer enquiries.
• Help resolve issues and provide administrative support.
• Learn how a housing association operates.

Skills

Eager to learn

Organised

Team player

Strong communication skills

Attention to detail

Job description

Customer Experience Apprentice

Role: Customer Experience Apprentice

Salary: £18,333 per annum

Contract: 2-year Fixed-Term Apprenticeship

Hours: Full-time 35 hours / week (Mon Fri)

Location: Hybrid Dartford office (Crossways Business Park) & home

Overview

Ready to launch your career. Looking for a role where you can learn, earn and grow. This is your chance to kickstart your future with a nationally recognised qualification and real hands‑on experience.

We’re looking for an enthusiastic Apprentice to join our Customer Service and Central Services teams. You’ll be at the heart of delivering excellent service to our residents and supporting the smooth running of customer enquiries; help resolve issues and provide administrative support for key processes such as tenancy management and service delivery. Working alongside experienced colleagues you will learn how a housing association operates, develop strong communication and organisational skills and receive dedicated support from a training provider – all while building the foundation for a successful career and achieving a recognised qualification.

What you’ll get

• A nationally recognised qualification
• On‑the‑job training with expert guidance
• A supportive team that wants you to succeed
• Hybrid working – a mix of office and home
• A salary of £18,333 while you learn

What we’re looking for

• Eager to learn and grow
• A team player who’s organised and proactive
• Passionate about delivering great customer service
• Curious and eager to learn housing and how we support residents
• Strong communication skills – friendly and clear
• Comfortable using systems and handling customer information
• Excellent attention to detail and accuracy
• Organised and able to manage tasks effectively
• Confident working with different teams and building relationships

Don’t worry if you don’t have much experience; it’s not essential. What matters most is your enthusiasm and willingness to learn. If you’re motivated and ready to take the first step, we’ll give you the tools and support to help you succeed.

Why join us

We’re one of the top 30 housing associations in England with homes across London, Kent, Essex and Sussex. Our purpose is simple: open doors to better lives for our customers.

We’re proud to have been named one of The Sunday Times Best Places to Work 2025 based on feedback from our amazing team.

How to apply

Complete our application form via our careers website (link below). Tell us why you’re interested and what makes you a great fit – we want to hear your story!

Deadline: 6 pm Monday 5th January 2026 (Apply early; we may close the advert sooner if we receive strong interest.)

About Moat Homes

Want to know more about Moat Homes? Follow us on Instagram: @moathomes. Find us on Facebook: Moat Homes.

Please note: This role is exempt under the Rehabilitation of Offenders Act (1974) so if successful we will need to complete a DBS check before confirming your offer. If you need any adjustments during the recruitment process email...