CUSTOMER EXPERIENCE AGENT

easyStorage; Greater London; On-site; GBP 25,000; Full time

Job summary

A well-known self-storage company is seeking a Customer Experience Agent in Uxbridge. The role involves providing outstanding customer support through phone and email, with an emphasis on detail and solutions. Ideal candidates will have previous customer service experience and strong communication skills. The company offers competitive salary, full training, and a range of benefits including 25 days holiday, ongoing training, and promotion opportunities in a dynamic office environment.

Benefits

Competitive salary

25 days of holiday + bank holidays and your Birthday

Ongoing training and coaching

Career progression

Smart casual dress code

FREE on-site parking

FREE coffee / refreshments / fruits

20% OFF Storage

Summer & Xmas parties / Company events

Qualifications

• Previous experience in customer service is essential.
• Outstanding verbal and written communication skills required.
• Ability to handle task prioritization in a dynamic office setting.

Responsibilities

• Provide outstanding customer support over phone and email.
• Establish connections and enhance customer experience.
• Adapt to new environments and provide solutions for customers.

Skills

Outstanding verbal communication

Strong written communication

Customer service experience

Adaptability

Organizational skills

Tools

CRM systems

Phone systems

Email systems

Job description

Location : Cowley Mill Road,Uxbridge, LONDON (UB8)

Job type : Full Time (40 hours per week) shift rotation (Monday to Saturday between

Salary : £24,500 - £24,500 depending on experience

We have a unique opportunity for a talented Customer Experience Agent, with a passion for establishing connections and enhancing the experience for the customer, to join our growing Customer Experience team based in our Uxbridge headquarters.

The right candidate will have an eye for detail and and enjoy providing solutions for our customers over the telephone and e-mail. They will have a drive to delight our customers by giving them outstanding customer support both over the phone and email in a fast-paced setting and take responsibility for their position and all that it comes with.

This is an office-based role, and the ideal candidate will have previous customer service experience. Outstanding verbal and written communication skills with a firm emphasis on details are essential.

Although previous self-storage experience would be advantageous, it’s by no means a must. We are looking for someone who is adaptable to new environments with quick-thinking abilities. Someone who will remain organised and is able to handle task prioritisation in a dynamic office setting. We will in turn provide full training and support to ensure you become a successful easyStorage Customer Experience Agent!

If you have a strong work ethic as well as a high degree of professionalism and integrity and you are confident using CRM, phone, and email systems, then this is the role for you and we would love to hear from you.

Benefits

• Competitive salary
• 25 days of holiday + bank holiday and your Birthday
• Ongoing training and coaching
• Career progression in a fast-growing company
• Smart casual dress code
• FREE on-site parking
• FREE coffee / refreshments / fruits
• 20% OFF Storage
• Summer& Xmas parties / Company events

A little bit about us : easyStorage is a dynamic business which is part of the ‘ easy ’ family of brands,one of the most recognised and respected in Europe.

We are looking to expand our great team oflike-mindedpeople who believe that job satisfaction comes through delivering great service and receiving fantastic reviews from customers who have had the best possible experience with us.

Our Core Values drive our business - Empathy, Trust & Transparency, Fairness, Efficiency and One Team.We have big ambitions here at easyStorage and plan on making some big waves. We are looking for people who want to grow quickly, as we grow quickly…

Unlike traditional self-storage companies, we bringour easyPods to our customers door. We load items there and then, close theeasyPodswith security seals and take them to an easyStorage secure storage facility. See more about our service at