Customer Experience Advisor | S1 | Retail Banking | Nottingham Branch

Banco Santander; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global bank in Nottingham is seeking a Customer Experience Advisor to provide exceptional customer service. In this role, you will assist with transactions, solve queries, and build strong customer relationships. The ideal candidate will have proven customer service skills and the ability to communicate effectively. Offering a starting salary of £24,000 plus benefits, this opportunity allows you to thrive in a multi-skilled environment where no two days are the same.

Benefits

25 days holiday plus bank holidays

Voluntary healthcare benefits

8% pension contribution from the company

Wellbeing support and initiatives

Opportunities for volunteering and community service

Qualifications

• Proven ability to deliver outstanding customer service either face-to-face or telephony.
• Ability to communicate effectively with customers to truly understand their needs.
• Effective team-working skills with a flexible can-do approach.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transaction queries and servicing.
• Build relationships and find solutions.

Skills

Change Management

FMCG Sales

Business Objects

Claims Investigation

ERP

ACCA

Job description

Customer Experience Advisor – S1 Retail Banking Nottingham Branch

Country: United Kingdom

IT STARTS HERE

Santander ( ) is evolving from a global high-impact brand into a technology-driven organisation and our people are at the heart of this journey. Together we are driving a customer-centric transformation that values bold thinking, innovation and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn and make a real difference.

Our mission is to help more people and businesses prosper. We embrace a strong risk culture and expect all professionals at all levels to take a proactive, responsible approach to risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander is looking for a Customer Experience Advisor based out of the Nottingham Branch. This is an on‑call role a minimum of 260 hours per annum on a rolling contract.

You’ll be more than just a friendly face and voice; you’ll be a listener and problem‑solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting over the phone or protecting customers against fraud and scams, you’ll never know what the next challenge will be. You’ll be totally flexible in your approach and comfortable undertaking a broad range of activities, thriving on the variety this gives you and taking satisfaction in operating in a multi‑skilled environment.

RESPONSIBILITIES

• Act as the first point of contact for customers in branch or over the phone
• Assist with day‑to‑day transaction queries and servicing
• Answer customer calls into our contact centre
• Build relationships and find solutions
• Develop knowledge of services and products to help our customers
• Identify new ways to improve the customer experience

WHAT YOULL BRING

• Proven ability to deliver outstanding customer service either face‑to‑face or telephony (Required)
• Ability to communicate effectively with customers to truly understand their needs (Required)
• Real desire to go above and beyond for customers (Preferred)
• Effective team‑working skills with a flexible can‑do approach (Preferred)
• Openness to a broad range of activities, even outside standard expectations (Preferred)
• Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)

KEY SKILLS

• Change Management
• FMCG Sales
• Business Objects
• Claims Investigation
• ERP
• ACCA

WE VALUE YOUR IMPACT

Starting salary of £24,000 plus a £500 annual cash allowance to spend on our range of benefits.

25 days holiday plus bank holidays, increasing to 26 days after 5 years service with the option to purchase up to 5 contractual days per year.

Voluntary healthcare benefits at discounted rates, including medical, dental and health assessments.

We put 8% of salary into your pension even if you don’t contribute. We pay in up to 12.5% of salary if you contribute and may provide part of our contribution in cash.

Protection for you and your family with company‑funded death‑in‑service benefit, income protection insurance, and discounted rates for additional life assurance and critical illness cover.

Share in Santander’s success through saving or investing in our shareplans.

You can request staff versions of our products like Edge Current Accounts and Credit Cards with no fees, and apply to many other deals and discounts.

Competitive rewards that reflect your impact and the value you bring.

Wellbeing support across physical, mental, social and financial pillars, with access to apps, discounted gym and fitness, weekly online classes, flexible healthcare and mental health support.

Support for every life stage from menopause and pregnancy to parenthood, plus enhanced family leave, childcare options and tailored wellbeing support.

Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

LOCAL COMPLIANCE

We are proud to provide equal opportunities for everyone, regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to an accessible, fair and welcoming recruitment experience. When applying, please consider the travel distance, time and cost to your chosen Branch location.

RIGHT TO WORK IN THE UK

All applicants must have the right to work in the UK, either by nationality, visa or work permit. A working visa or permit will not influence our decision. If you do not have a right to work or your visa is unsuccessful, we will not proceed with your application and will withdraw any conditional offer.

We welcome applications on the understanding that there may be no relocation package. Santander will pay mandatory government fees for visa fees but may not cover personal immigration or relocation costs.

WHAT TO DO NEXT

If this sounds like a role you are interested in, please apply. If there is anything we can do in the recruitment process to help you achieve your best (e.g., copy of our application form in another format or additional assistance), we’re available through email. Contact us at the appropriate channel.