Customer Experience Advisor – Retail Banking (Sutton)

Banco Santander; Sutton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading banking institution in the United Kingdom is seeking a Customer Experience Advisor for its Sutton Branch. This full-time position requires delivering excellent customer service across branch and telephone channels. Responsibilities include assisting with transaction queries and building strong customer relationships. The role offers a starting salary of £26,161, alongside a benefits package that includes 25 days of annual leave, a pension plan, and wellness support. Successful candidates thrive in a collaborative, adaptive environment.

Benefits

25 days holiday plus bank holidays

Pension contributions

Voluntary healthcare benefits

Employee discounts on bank products

Wellbeing support

Qualifications

• Proven ability to deliver outstanding customer service either face‑to‑face or over the telephone.
• Ability to communicate effectively with customers to truly understand their needs.
• Real desire to go above and beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transaction queries and servicing.
• Build relationships and find solutions.

Skills

Outstanding customer service

Effective communication

Teamworking skills

Adaptability

Job description

A leading banking institution in the United Kingdom is seeking a Customer Experience Advisor for its Sutton Branch. This full-time position requires delivering excellent customer service across branch and telephone channels. Responsibilities include assisting with transaction queries and building strong customer relationships. The role offers a starting salary of £26,161, alongside a benefits package that includes 25 days of annual leave, a pension plan, and wellness support. Successful candidates thrive in a collaborative, adaptive environment.