Customer Experience Advisor - Fast-Paced Centre

Publica; Moreton-in-Marsh; On-site; GBP 27,000 - 29,000; Full time

Job summary

A local council authority in Moreton-in-Marsh is seeking a Customer Service Advisor to provide customer support in a busy contact centre. This role entails responding to various customer inquiries and requires strong ICT skills, experience in fast-paced environments, and excellent active listening. The position offers a salary range of £27,468 - £28,010 for a permanent 37-hour work week. Located in the picturesque Cotswolds, this environment is ideal for outdoor enthusiasts.

Qualifications

• Minimum 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C / 4 or above.
• Experience in a fast-paced, high-volume customer-focused environment.
• Ability to use multiple computer systems simultaneously.

Responsibilities

• Provide flexible customer service support in a busy contact centre.
• Respond to a wide range of customer enquiries regarding Council services.

Skills

Outstanding ICT and keyboard skills

Active listening skills

Multitasking ability

Education

5 qualifications equivalent to NVQ level 2 or GCSE at Grade C / 4 or above (including Maths and English)

Tools

Microsoft Office Suite

Google Suite

Job description

A local council authority in Moreton-in-Marsh is seeking a Customer Service Advisor to provide customer support in a busy contact centre. This role entails responding to various customer inquiries and requires strong ICT skills, experience in fast-paced environments, and excellent active listening. The position offers a salary range of £27,468 - £28,010 for a permanent 37-hour work week. Located in the picturesque Cotswolds, this environment is ideal for outdoor enthusiasts.