Customer Experience Advisor - Digital Banking

HSBC; Oxford; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading international bank is seeking a Customer Service Consultant in Oxford. This role focuses on delivering outstanding customer service, educating clients about digital services, and assisting those with complex needs. Ideal candidates should exhibit excellent communication skills and a commitment to customer satisfaction. The position offers a competitive salary of £26,000, comprehensive training, and a variety of benefits aimed at creating an inclusive work environment.

Benefits

Comprehensive training

Attractive benefits

Inclusive workplace

Qualifications

• Strong communication skills necessary for customer interactions.
• Enthusiastic about improving customer experiences.
• Ability to support customers with complex needs.

Responsibilities

• Provide exceptional customer service in various platforms.
• Educate customers about digital banking tools.
• Assist customers with complex inquiries.

Skills

Excellent communication skills

Passion for customer satisfaction

Job description

A leading international bank is seeking a Customer Service Consultant in Oxford. The role involves providing exceptional customer service, educating customers about digital platforms, and supporting those with complex needs. Ideal candidates will possess excellent communication skills and a passion for customer satisfaction. The position offers a starting salary of £26,000, along with comprehensive training and a range of attractive benefits, fostering an inclusive workplace for all.