Customer Experience Advisor – Digital Banking

HSBC; Maidstone; On-site; GBP 26,000; Full time

Job summary

A leading global bank is seeking a Customer Service Consultant in Maidstone. You will provide outstanding service, educate customers on digital banking and fraud awareness, and support vulnerable customers. The ideal candidate will possess excellent communication skills and a passion for customer service. This is a full-time role offering an attractive salary of £26,000 and various benefits including holidays, healthcare, and a pension scheme.

Benefits

Over six weeks’ holiday

Access to employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Demonstrate excellent communication skills enabling effective conversations.
• Ability to take ownership of customer inquiries through to resolution.
• Resilient to continuous changes in the environment.

Responsibilities

• Be the first point of contact for customers and deliver exceptional service.
• Educate customers on HSBC digital services and fraud awareness.
• Support vulnerable customers and assist with complex banking needs.

Skills

Excellent communication skills

Customer service experience

Empathy

Resilience to change

Job description

A leading global bank is seeking a Customer Service Consultant in Maidstone. You will provide outstanding service, educate customers on digital banking and fraud awareness, and support vulnerable customers. The ideal candidate will possess excellent communication skills and a passion for customer service. This is a full-time role offering an attractive salary of £26,000 and various benefits including holidays, healthcare, and a pension scheme.