Customer Experience Advisor – Digital Banking

HSBC; Bury St Edmunds; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading global bank is seeking a Customer Service Consultant in Bury St Edmunds. This full-time role involves providing exceptional customer service, educating customers on digital banking, and assisting those in vulnerable situations. The ideal candidate possesses excellent communication skills, resilience, and a passion for customer care. Comprehensive training will be provided, and the starting salary is £26,000 with performance bonuses and various attractive benefits.

Benefits

Over six weeks’ holiday

Access to employee discounts

Market-leading employer Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
• The ability to take ownership of customer enquiries through to resolution, pride in delivering a customer experience that exceeds expectations.
• Be resilient to a continuously changing environment.

Responsibilities

• Play a pivotal role within the Branch Customer Service Team by being the first point of contact for customers.
• Educate customers about HSBC digital services and fraud awareness.
• Identify customers who are in vulnerable situations and determine the best way to support them.
• Help customers with complex banking needs to ensure they feel supported.

Skills

Excellent communication skills

Customer service experience

Empathy

Resilience in changing environments

Job description

A leading global bank is seeking a Customer Service Consultant in Bury St Edmunds. This full-time role involves providing exceptional customer service, educating customers on digital banking, and assisting those in vulnerable situations. The ideal candidate possesses excellent communication skills, resilience, and a passion for customer care. Comprehensive training will be provided, and the starting salary is £26,000 with performance bonuses and various attractive benefits.