Customer Experience Advisor – Digital Banking

HSBC; Bristol; On-site; GBP 26,000; Full time

Job summary

A leading global bank is seeking a Customer Service Consultant to provide outstanding service and educate customers on digital platforms. The role involves being the first point of contact, supporting customers with complex needs, and raising fraud awareness. Ideal candidates should possess excellent communication skills and a passion for customer service. The position offers a starting salary of £26,000, comprehensive training, and numerous benefits including holidays, healthcare, and discounts.

Benefits

Over six weeks’ holiday

Employee discounts

Market-leading pension contributions

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Demonstrate excellent communication skills enabling effective conversations.
• Proactively address customer inquiries to resolution.
• Be resilient to changes in the work environment.

Responsibilities

• Be the first point of contact for customers and meet their individual needs.
• Educate customers about digital services and fraud awareness.
• Identify and support customers in vulnerable situations.

Skills

Excellent communication skills

Empathy

Ownership of customer inquiries

Resilience

Job description

A leading global bank is seeking a Customer Service Consultant to provide outstanding service and educate customers on digital platforms. The role involves being the first point of contact, supporting customers with complex needs, and raising fraud awareness. Ideal candidates should possess excellent communication skills and a passion for customer service. The position offers a starting salary of £26,000, comprehensive training, and numerous benefits including holidays, healthcare, and discounts.