Customer Experience Advisor – Digital Banking

HSBC; Bournemouth; On-site; GBP 26,000 - 30,000; Full time

Job summary

A global banking institution in Bournemouth is seeking a Customer Service Consultant to enhance customer experience by providing outstanding service and support. This role involves educating customers on digital services, identifying vulnerable customers, and delivering tailored assistance. Successful candidates will receive full training and enjoy attractive benefits, including a starting salary of £26,000 and extensive holiday options. The role emphasizes effective communication and a passion for customer care.

Benefits

Over six weeks’ holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits upgrades

Qualifications

• Ability to engage effectively with customers.
• Proven track record of exceeding customer expectations.
• Willingness to learn about HSBC's products and services.

Responsibilities

• Serve as the first contact point for customers.
• Educate customers on HSBC digital services and fraud awareness.
• Support vulnerable customers based on their needs.

Skills

Excellent communication skills

Empathy towards customers

Ownership of customer enquiries

Resilience to change

Job description

A global banking institution in Bournemouth is seeking a Customer Service Consultant to enhance customer experience by providing outstanding service and support. This role involves educating customers on digital services, identifying vulnerable customers, and delivering tailored assistance. Successful candidates will receive full training and enjoy attractive benefits, including a starting salary of £26,000 and extensive holiday options. The role emphasizes effective communication and a passion for customer care.