Customer Experience Advisor – Digital Banking

HSBC; Bath; On-site; GBP 26,000; Full time

Job summary

A leading global bank in Bath is seeking a Customer Service Consultant to provide exceptional service and support customers through their banking needs. Candidates should have excellent communication skills and a passion for customer-focused service. The role includes a training period, offers a competitive salary of £26,000, and features generous perks including holiday entitlement and employee discounts. The bank is committed to diversity and inclusivity in the workplace.

Benefits

Over six weeks’ holiday

Employee discounts

Market-leading employer Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Demonstrate excellent communication skills to engage effectively with customers.
• Take ownership of customer enquiries and deliver exceptional service.
• Be resilient in a constantly changing environment.

Responsibilities

• Be the first point of contact for customers and deliver exceptional service.
• Educate customers on HSBC digital services and fraud awareness.
• Identify and support customers in vulnerable situations.

Skills

Excellent communication skills

Ability to handle customer enquiries

Resilience in changing environments

Job description

A leading global bank in Bath is seeking a Customer Service Consultant to provide exceptional service and support customers through their banking needs. Candidates should have excellent communication skills and a passion for customer-focused service. The role includes a training period, offers a competitive salary of £26,000, and features generous perks including holiday entitlement and employee discounts. The bank is committed to diversity and inclusivity in the workplace.