Customer Experience Advisor – Banking (Branch & Phone)

Santander USA; Southall; On-site; GBP 25,000; Part time

Job summary

A leading financial institution in Southall is seeking a Customer Experience Advisor to assist customers with various banking needs. This part-time role (21 hours per week on a fixed-term contract) offers a supportive team environment focused on excellent customer service. Ideal candidates will have strong communication skills and a desire to exceed customer expectations. Comprehensive benefits are included, such as a competitive salary and additional perks.

Benefits

Starting salary of £24,500

25 days' holiday plus bank holidays

Voluntary healthcare benefits

Pension contributions up to 12.5%

Employee discounts on financial products

Qualifications

• Proven ability in customer service either face to face or via phone.
• Ability to understand customer needs effectively.
• Desire to go above-and-beyond for customers.

Responsibilities

• Act as the first point of contact for customers.
• Assist with day-to-day transactions and queries.
• Build relationships and find solutions for customers.

Skills

Outstanding customer service

Effective communication

Team working skills

Flexibility and adaptability

Job description

A leading financial institution in Southall is seeking a Customer Experience Advisor to assist customers with various banking needs. This part-time role (21 hours per week on a fixed-term contract) offers a supportive team environment focused on excellent customer service. Ideal candidates will have strong communication skills and a desire to exceed customer expectations. Comprehensive benefits are included, such as a competitive salary and additional perks.