Customer Experience Advisor - 12-Month Contract

Irish Life; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company in the UK is seeking a diligent Customer Service Representative for a 12-month fixed-term contract. The role involves ensuring customer satisfaction, maintaining accurate records, and handling queries effectively. Ideal candidates will have a proactive attitude, excellent attention to detail, and be strong communicators. A competitive salary and comprehensive benefits package is offered, including generous pension and private medical insurance.

Benefits

Competitive salary

Pension scheme

Private medical insurance

Bonus scheme

Personal and professional development

Qualifications

• Excellent attention to detail and accuracy in work.
• Ability to operate in a fast-paced, dynamic environment.
• Strong problem-solving and complaint resolution skills.

Responsibilities

• Manage end-to-end processes for tasks, ensuring compliance.
• Maintain accurate company records per legislative requirements.
• Respond to incoming queries and document resolutions.

Skills

Attention to detail

Customer service experience

Proactive attitude

Communication skills

MS Office knowledge

Education

Minimum of 5 A*-C GCSEs including English and Maths

Job description

A leading financial services company in the UK is seeking a diligent Customer Service Representative for a 12-month fixed-term contract. The role involves ensuring customer satisfaction, maintaining accurate records, and handling queries effectively. Ideal candidates will have a proactive attitude, excellent attention to detail, and be strong communicators. A competitive salary and comprehensive benefits package is offered, including generous pension and private medical insurance.