Customer Excellence Lead: Strategy, Growth & Loyalty

Butcombe Brewery; Bridgwater; On-site; GBP 36,000 - 40,000; Full time

Job summary

A leading customer-focused brewery in Bridgwater is seeking an experienced Customer Excellence Manager to oversee the customer service strategy and enhance the customer journey. This pivotal role involves leading a team dedicated to maintaining high service standards, improving customer retention, and engaging with sales initiatives. Ideal candidates will have strong leadership skills and a track record in customer service excellence. Competitive salary and numerous benefits including 25 days holiday and discounts on food and merch are offered.

Benefits

25 days holiday plus bank holidays

30% off food, drink & stays

20% off online shop

Exclusive perks and discounts

24/7 wellbeing support

Qualifications

• Experience in leading high-performing teams.
• Tracking and improving customer service processes.
• Strong communication at senior levels.

Responsibilities

• Lead and develop the Customer Excellence team.
• Execute the Customer Excellence strategy.
• Drive improvements in customer retention and satisfaction.

Skills

Proven leadership experience

Customer service excellence

Excellent communication skills

Stakeholder management

Analytical mindset

Knowledge of CRM systems

Tools

Shopify

Job description

A leading customer-focused brewery in Bridgwater is seeking an experienced Customer Excellence Manager to oversee the customer service strategy and enhance the customer journey. This pivotal role involves leading a team dedicated to maintaining high service standards, improving customer retention, and engaging with sales initiatives. Ideal candidates will have strong leadership skills and a track record in customer service excellence. Competitive salary and numerous benefits including 25 days holiday and discounts on food and merch are offered.