Customer Excellence Assistant

University of Southampton; Eastleigh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK university in Eastleigh seeks a proactive Customer Excellence Assistant to provide outstanding customer service. You'll be the first point of contact for visitors, responsible for assisting with enquiries and maintaining service standards. The role offers a dynamic work environment with flexible shift patterns, making it ideal for applicants who thrive in customer-focused settings.

Benefits

Generous holiday allowance

Flexible working approach

Inclusive work culture

Qualifications

• Experience in a busy customer service environment.
• Ability to handle enquiries professionally.
• Commitment to upholding values of collegiality and inclusivity.

Responsibilities

• Greet and assist customers professionally.
• Provide information and support to visitors.
• Accurately maintain records and handle transactions.

Skills

Customer service experience

Good IT skills (e.g., Microsoft Office)

Clear communication

Team player

Willingness to learn

Flexibility to work shifts

Job description

Join Our Team as a Customer Excellence Assistant!

Are you looking for an exciting opportunity to join our team, based at our £36m Jubilee Sport and Recreation Centre?

Are you passionate about delivering outstanding customer service? Do you enjoy helping others and working in a dynamic environment? We are looking for a friendly and proactive Customer Excellence Assistant to join our team at the University of Southampton Sport.

Our Vision – Active-for-All 2031: We aim to make the University of Southampton the destination of choice for students and staff to thrive through inclusive, sustainable, and empowering physical activity experiences.

About the Role

As a Customer Excellence Assistant, you will be the first point of contact for students, staff, and visitors. You’ll provide information, support, and guidance in person, over the phone, and via email. Your role will be vital in ensuring everyone receives a warm welcome and the highest standard of service.

Key Responsibilities

• Greet and assist customers, ensuring a positive first impression.
• Provide information and signpost enquiries to the right services.
• Accurately maintain records and use computer systems to support daily tasks.
• Handle card payments and reconcile transactions.
• Support customers throughout their journey, from initial enquiry to resolution.
• Work as part of a team to meet objectives and promote active, healthy lifestyles.
• Uphold University policies and contribute to a culture of excellence.

What We’re Looking For

• Experience in a busy customer service environment.
• Good IT skills (e.g., Microsoft Office).
• Ability to communicate clearly and handle enquiries professionally.
• A team player who can also work independently.
• Willingness to learn and adapt.
• Flexibility to work shifts, including evenings, weekends, and bank holidays.
• Commitment to upholding our values of collegiality, quality, and inclusivity.

Our Customer Excellence Assistants work on a rota to ensure excellent service is provided throughout the week. Here’s an example shift pattern, working 36 hours per week:
Week 1:
Monday to Wednesday: 09:00 – 17:30
Thursday and Friday: 06:30 – 14:30
Weekend: Off
Week 2:
Monday to Wednesday: 14:30 – 22:30
Thursday and Friday: Off
Weekend: 06:30 – 15:00
Week 3:
Monday to Friday: 12:00 – 20:30
Weekend: Off
(Shifts may include early mornings, evenings, and weekends. Flexibility is essential.)

For more information before starting the application process, please contact Southampton Sport by emailing [e-mail] (please add to your email: FAO Darshan Raman – Customer Excellence Supervisor).

Working at the University of Southampton

Check out the staff benefits and why you should join us at The University of Southampton. As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on [phone] or [e-mail] quoting the job number.