Customer Enquiry Advisor

BMW Group; Warrington; On-site; GBP 22,000 - 28,000; Full time

Job summary

An automotive company in Warrington is seeking a Customer Enquiry Advisor to provide exceptional customer service in a fast-paced environment. This role involves managing customer enquiries with care and accuracy, ensuring a positive customer journey. The ideal candidate will possess strong communication and organizational skills, with the ability to work under pressure. The position offers a competitive salary and numerous benefits, including a salary sacrifice Employee Car Scheme and generous holiday allowance.

Benefits

Access to a new car via salary sacrifice Employee Car Scheme

Generous holiday allowance and birthday off

Ongoing learning and progression opportunities

Life Assurance Scheme

Qualifications

• Experience in a customer service role is preferred.
• Ability to manage enquiries and maintain customer contact.
• Strong attention to detail and ability to work under pressure.

Responsibilities

• Log customer enquiries and maintain communication throughout the enquiry process.
• Provide excellent customer service and adhere to compliance procedures.
• Work collaboratively within a team environment and demonstrate initiative.

Skills

Customer service

Communication

Organizational skills

Attention to detail

IT skills

Tools

Drive

Excel

Job description

Overview

Halliwell Jones Warrington is looking for a Customer Enquiry Advisor. Your role is to deliver first-class customer service in a fast-paced, digital-first environment where attention to detail and customer care matter. Based at our Warrington centre, you’ll be the friendly, professional voice at the start of our customer journey, ensuring every enquiry is handled with care and accuracy. You’ll be central to keeping communication clear, consistent and efficient, ensuring our customers always feel supported and valued. Hours: average of 40.16 hours per week over a 3-week rota including 1 in 3 weekends.

Responsibilities

• Ensure that all digital enquiries are contacted, qualified, managed, fulfilled and distributed in line with the Halliwell Jones Group customer journey. Log customer enquiries generated via digital platforms onto the DMS system, act as the initial point of contact and maintain customer contact throughout the enquiry process. Fully adhere to the administrative requirements of the CRM Portal system and achieve the relevant elements of the bonus criteria without exception. Adhere to compliance procedures in terms of data protection and disclosure documentation.
• Provide excellent customer service and maintain strong organisational skills.
• Demonstrate excellent communication and administrative skills.
• Be reliable and focused.
• Exhibit excellent attention to detail.
• Work well under pressure and meet tight deadlines.
• Collaborate effectively within a team environment.
• Use own initiative when appropriate.
• Experience communicating with Senior Management.
• Knowledge of Drive and Excel; IT experience is preferable.
• Time to Unwind – enjoy 30 days holiday (including bank holidays) plus your birthday off; increases to 33 days with length of service.

Benefits

• Drive the brand – access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (availability, terms, conditions and eligibility criteria apply).
• Work Where People Matter – a friendly, family-run business with a supportive team culture.
• Grow With Us – ongoing learning and a clear path to progression.
• Enjoy Your Environment – a modern, high-spec facility designed for excellence.
• Security and Peace of Mind – Life Assurance Scheme.