Customer Engagement Coordinator

University of Oxford; Oxford; On-site; GBP 32,000 - 38,000; Full time

Job summary

A renowned educational institution in the UK is seeking a highly organized Customer Engagement Coordinator to join its busy Executive Education team. In this client-facing role, you will manage applicant enquiries, coordinate interviews, and maintain CRM records in Salesforce. Ideal candidates will possess strong organizational and communication skills, with a proactive customer-focused mindset. The position offers a salary range of £32,108 to £37,338 per annum, along with generous benefits and a collaborative work environment.

Benefits

Generous holiday allowance of 38 days

Membership of the Oxford staff pension scheme

Discounted bus travel

Subsidised onsite catering

Cycle loan scheme

Qualifications

• Strong administrative background with excellent attention to detail.
• Outstanding communication and interpersonal skills.
• Ability to juggle multiple tasks and work to deadlines.
• Proactive, customer-focused mindset.

Responsibilities

• Proactive enquiry management by email or telephone.
• Supporting applicants across various programs.
• Scheduling interviews for applicants.
• Processing accepted applications and updating records.
• Maintaining accurate CRM records.

Skills

Organisational skills

Communication skills

Attention to detail

Customer-focused mindset

Tools

Salesforce

Job description

About The Role

Permanent, full time (36.5 hours per week)

We are looking for a highly organised and personable Customer Engagement Coordinator to join our busy Executive Education team. This is an excellent opportunity to play a key role in delivering a world-class experience for participants joining our programmes.

As part of the executive education programme sales team, you will provide essential administrative support throughout the application and onboarding process. You will be the first point of contact prospective applicants have with Executive Education, so exceptional and timely enquiry management is essential. From scheduling applicant interviews and preparing acceptance communications, to issuing visa letters and coordinating payment information, you will ensure every participant receives a smooth, professional, and timely journey into their chosen programme.

Key responsibilities:

• Proactive, tailored enquiry management by email or telephone.
• Supporting applicants across a portfolio of executive education programmes.
• Scheduling interviews for applicants and managing follow‑up actions.
• Processing accepted applications, sending confirmation emails, issuing visa letters, and updating records.
• Assisting with lead scoring to ensure applicants are matched to the right programmes.
• Maintaining accurate CRM records in Salesforce.
• Liaising with participants and the Finance team to track and confirm payments.
• Preparing accurate participant lists ahead of programme delivery.
• Contributing to continuous improvement of team processes and administrative best practice.
• Handling general administrative duties, including diary coordination, raising purchase orders, and travel arrangements.

This is a client‑facing role, involving regular communication by email, telephone, and video calls. It requires someone with a warm, professional manner and the confidence to support participants from around the world. You will thrive in a fast‑paced environment, balancing multiple priorities and deadlines while working collaboratively with colleagues across the School.

About You

You will bring:

• A strong administrative background with excellent attention to detail.
• Outstanding communication and interpersonal skills.
• The ability to juggle multiple tasks and work to deadlines in a high‑volume environment.
• A proactive, customer‑focused mindset and commitment to delivering exceptional service.
• Confidence working collaboratively as part of a supportive and high‑performing team.

You must have the Right to Work within the UK as this position may not amount to enough points under the points‑based immigration system in the UK. For more information please visit https://www.jobs.ox.ac.uk/pre-employment-checks.

Further information on this role can be found in the job description.

About Us

At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.

We offer very generous benefits, some of which are:

• Generous holiday allowance of 38 days, including bank holidays
• Membership of the Oxford staff pension scheme
• Discounted bus travel
• Subsidised onsite catering
• Cycle loan scheme
• Plus, many other University benefits

All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.

For further guidance and support, please visit https://www.jobs.ox.ac.uk/how-to-apply.

The closing date for applications is9 January 2026 at 12.00 noon.

Interviews are likely to be held on Thursday 22 January 2026. Please note, this vacancy may close earlier than advertised if we receive a high number of suitable applications.

£32,108 to £37,338 per annum including the Oxford University Weighting of £1,730 per annum : Grade 5