Customer Engagement & Business Support Executive

Restore Group; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent facilities services firm in Leeds is seeking a Customer Engagement & Business Support Executive. The role involves assisting in operations, managing expenses, and generating reports. Ideal candidates should be proficient in Microsoft Office 365, have excellent communication skills, and a strong attention to detail. The position offers a full-time contract with various benefits including 25 days of annual leave and life assurance.

Benefits

Annual Leave - 25 days + bank holidays

Life Assurance - 2x basic annual salary

Free Onsite Parking

Employee Assistance Programme

Eye Care Support

Qualifications

• Proficiency in Microsoft Office 365 is essential.
• Ability to communicate effectively with various stakeholders.
• Must possess strong attention to detail.

Responsibilities

• Assist in the smooth and efficient operation of the team.
• Administer all operative expenses and payroll.
• Generate reports related to job finish times.

Skills

Proficient in Microsoft Office 365

Excellent communication skills

Strong attention to detail

Job description

Overview

Role: Customer Engagement & Business Support Executive

Location: Leeds - LS12 5JB

Salary: From £25350 per year

Contract type: Full Time, Permanent

Hours a week: 37.5 hours a week (Monday - Friday)

We are looking for an enthusiastic and detail-oriented Operations Administrator to join our flagship, high-profile, and fast-paced Relocation & Facilities Services operation. Reporting to the Operations Admin Manager, you will play an integral role in supporting all operational administration tasks, ensuring the smooth and efficient running of the team.

Responsibilities

• Assist in the smooth and efficient operation of the team to support wider operations
• Deploy strict cost management and reduction techniques
• Administer all operative expenses, including credit cards, overnight expenditure, and petty cash
• Prepare, check, and authorise all agency payroll using various platforms
• Populate and generate reports relating to job finish times/Driver hours following strict guidelines
• Administer the processing, investigation, challenging, and settling of all parking/driver-related fines
• Maintain the absence process, ensuring all relevant systems are updated

About You

• Proficient in Microsoft Office 365
• Excellent communication skills across various stakeholders
• Strong attention to detail
• Keen to leave a lasting impact and legacy on the wider business
• Eager to play an integral role in building and growing a strong operation

Benefits

• Annual Leave - 25 days + bank holidays
• Life Assurance - 2x basic annual salary
• Bereavement Counselling - Support during difficult times
• Free Onsite Parking
• Employee Assistance Programme (EAP) - Confidential counselling via Health Assured
• Eye Care Support - Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

If you are a proactive individual with a passion for operational excellence and a keen eye for detail, we would love to hear from you. Join us at Restore Harrow Green and contribute to our mission of delivering exceptional business relocation services while making a positive impact on the environment and our communities.

About The Company

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so