Customer-Driven Service Advisor — Auto Care Specialist

Hedin Automotive London Ltd; Dartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider is seeking a Service Advisor to deliver exceptional customer service at its Dartford location. The ideal candidate will have experience in a customer service role, strong communication skills, and the ability to manage service processes effectively. Responsibilities include scheduling appointments, liaising with technicians, and ensuring customer satisfaction. The company offers a competitive salary, benefits package, and an inclusive work environment.

Benefits

25 days annual leave plus bank holidays

Exceptional discounts on vehicles

Life insurance

Employee assistance program

Cycle to Work scheme

Ongoing professional development opportunities

Qualifications

• Proven experience in a customer service or service advisor role.
• Ability to manage and prioritize tasks in high-pressure environments.
• Clear communicator with skills in building rapport.

Responsibilities

• Deliver exceptional customer service by understanding needs.
• Manage service appointment scheduling effectively.
• Provide accurate time estimates and repair details.

Skills

Customer service experience

Organizational skills

Communication skills

CRM proficiency

Problem-solving

Attention to detail

Team collaboration

Full UK manual driving licence

Job description

A leading automotive service provider is seeking a Service Advisor to deliver exceptional customer service at its Dartford location. The ideal candidate will have experience in a customer service role, strong communication skills, and the ability to manage service processes effectively. Responsibilities include scheduling appointments, liaising with technicians, and ensuring customer satisfaction. The company offers a competitive salary, benefits package, and an inclusive work environment.