Customer Delivery Manager in Cambridge

www.cardandpaymentjobs.com; Cambridge; On-site; GBP 65,000 - 90,000; Full time

Job summary

A fast-growing fintech company in Cambridge is seeking a proactive Customer Delivery Manager to enhance their project delivery initiatives. You will manage plans, liaise with stakeholders, and ensure timely delivery against plans. The ideal candidate should demonstrate strong communication skills, organisational abilities, and a go-getting attitude in a high-pressure environment.

Qualifications

• Go-getting attitude with the ability to get things done.
• Able to work autonomously and under pressure.
• Excellent attention to detail and multitasking abilities.
• Excellent communication skills and strong organisation.

Responsibilities

• Manage plans effectively, producing status dashboards.
• Liaise with external stakeholders including clients.
• Lead on project delivery initiatives with internal teams.
• Co-ordinate and motivate stakeholders to deliver actions on time and to plan.

Skills

Decisiveness

Excellent communication skills

Organisational skills

Problem solving

IT skills

Organisational skills

IT skills

Tools

SmartSheets

Job description

Overview

Customer Delivery Manager Our fast-growing fintech client offers a range of payments services and are seeking a dynamic and proactive Customer Delivery Manager who is keen to grow a career in the Fintech industry. All training will be provided. You will be a perfect fit if you are enthusiastic, highly organised and ready to join a dynamic team at an exciting stage of growth. You will report to the Head of Card Operations, ensuring all day to day tasks are co-ordinated so that projects are delivered to agreed timescales and live dates.

Day to day you will

• Manage managing plans effectively, producing status dashboards and running project meetings
• Liaise with external stakeholders (including clients and card schemes)
• Lead on project delivery initiatives with internal teams working closely with compliance, scheme, finance and integration teams
• Manage all stakeholders of all levels of seniority, co-ordinating & motivating them to complete actions and ensuring timely delivery against plans

What you’ll need

Essential:

• A go – getting attitude with the ability to “get stuff done”
• Be decisive, autonomous and work well under pressure
• Be able to resolve conflicts and problem solve
• Excellent communication skills
• Excellent organisational skills including attention to detail and multitasking
• Good IT skills

NICE TO HAVE:

• Experience of using SmartSheets or another PM tool
• Fintech/Payments experience