Customer Delivery Executive

Social Value Portal; City Of London; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A mission-driven social value organization seeks a Customer Delivery Executive to manage client accounts and drive platform adoption. The role involves ensuring customer success through effective communication and project management. Candidates should have experience in client-facing roles, with a focus on social value or ESG. The position offers a competitive salary and a hybrid working model, with opportunities for volunteering and professional development.

Benefits

Competitive salary

Annual performance bonus

Hybrid working

25 days holiday plus bank holidays

Private medical insurance

Enhanced parental leave

Pension matched up to 5%

Qualifications

• Experience in client-facing delivery or implementation role, ideally in SaaS or platform businesses.
• Prior experience in social value, ESG, impact reporting or public sector procurement.
• Strong project management skills to manage multiple clients and deadlines.

Responsibilities

• Manage and support the operations of Social Value Portal accounts for members.
• Serve as the day-to-day liaison for a portfolio of clients.
• Conduct training sessions to help clients maximize platform value.

Skills

Client-facing delivery experience

Project management skills

Communication skills

Problem-solving mindset

Confidence working with data

Job description

Customer Delivery Executive

We re hiring to strengthen our delivery team as we scale - this role offers genuine scope, a strong benefits package and the opportunity to help organisations put social value at the heart of what they do.

As the Customer Delivery Executive joining Social Value Portal, you ll work in a mission-driven business that has delivered over £45 billion in social value to date and supports over 24,000 organisations through its trusted Social Value TOM System and robust Workspace platform.

Why this role matters

You will be pivotal in ensuring clients get maximum value from our platform, driving adoption, managing operations and delivering excellence in customer outcomes. You ll work with cross-functional teams to deliver results and make a measurable impact.

What you ll do (key responsibilities)

• Manage and support the operations of Social Value Portal accounts for members and their supply chain.
• Serve as the day-to-day liaison for a portfolio of clients, ensuring adoption, retention and growth
• Troubleshoot client issues, escalate where needed, and drive continuous improvement in delivery processes
• Work closely with product, support, consulting and data teams to represent client voice, feedback and insights
• Conduct training sessions, workshops and user-guides to help clients maximise the platform s value
• Log, track and maintain comprehensive customer records.
• Monitor metrics (usage, adoption, satisfaction) and proactively intervene to drive client success
• Help refine and evolve delivery and onboarding frameworks, share best practices

What we re looking for

• Experience in a client-facing delivery or implementation role, ideally in SaaS or platform businesses (or consultancy)
• Prior experience in social value, ESG, impact reporting or public sector procurement environment
• Strong project management skills: ability to juggle multiple clients, deadlines and deliverables
• Excellent communication, stakeholder management and presentation skills
• Problem-solving mindset: ability to diagnose issues quickly and deliver solutions
• Confidence working with data, analytics or dashboards, plus willingness to learn technical aspects

What you ll get

• Competitive salary up to £35,000 + annual performance bonus
• Hybrid working: 2 3 days in our London office, 9:00 5:30.
• 25 days holiday + bank holidays + your birthday off
• Six paid volunteering days per year
• Private medical insurance & 24/7 EAP
• Enhanced parental leave, life assurance (4x salary), pension matched up to 5%
• Annual learning budget & cycle to work scheme
• A truly inclusive workplace, with an active Inclusion Committee and diverse leadership

Hours, Location & Working Arrangements

Full-time, 37.5 hours per week (core hours 9am 5:30pm)

Based in London, with hybrid working (you will be expected to attend the London office 2 3 days/week)

Some flexibility for remote work outside those days, but regular in-office presence is expected to collaborate with internal teams

How to apply

Click to Apply - we d love to hear from you. We are holding a Recruitment Day on 20th October 2025 for this role, for your chance to attend click to apply!