Customer Delivery Driver - Trowbridge Extra

Tesco; Trowbridge; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading grocery retailer in Trowbridge is seeking a Customer Delivery Driver. You will ensure high-quality service by delivering groceries and assisting customers. This hands-on, physical role requires a valid driving licence and a commitment to customer satisfaction. You'll enjoy benefits like discounts, flexible hours, and opportunities for career growth.

Benefits

Holiday starting at 20 days plus personal day

Colleague Clubcard discounts

Access to free wellbeing services

Uniform provided

Qualifications

• Must have a valid driving licence for at least 12 months with no more than 3 penalty points.
• Ability to respond quickly to changing customer needs.
• Energetic and driven to deliver beyond expectations.

Responsibilities

• Ensure the van and trays are clean and tidy.
• Leave the back yard clean and pick up litter.
• Load the van and check roadworthiness.
• Deliver during the customer time slot.
• Communicate effectively with customers regarding order changes.

Skills

Building relationships

Customer interaction

Responsive to customer needs

Energetic and driven

Education

Valid UK/EU/EEA Driving licence (Full or Automatic)

Job description

Overview

Tesco UK • Trowbridge • Permanent • Apply by 28-Sep-2025

Availability Window

Days From time To time Sun 18:00:00 22:00:00 Tue 19:00:00 23:00:00 Thu 19:00:00 23:00:00 Sat 19:00:00 23:00:00

Pay starts from £13.35 an hour; increases to £14.56 for stores inside the M25. Additional payments may apply depending on location.

New colleagues joining us are offered a minimum of 16 guaranteed hours per week. If you prefer fewer hours (minimum 12), there are options available and we would still love to hear from you.

The availability windows shown indicate periods during which we would like you to be available. We will schedule contracted hours within these times and provide 3 weeks notices of shifts. We are open to flexibility if your available times closely match but do not exactly align with the advertised times.

Customers are at the heart of everything we do. Delivery drives Tesco’s service across the country. Our Customer Delivery Drivers meet customers in their homes daily and provide more than driving—delivering great service with a smile.

It is a hands-on, physical role with variety. Most shifts let you feel like your own boss delivering to customers, with a team of Managers and colleagues back at base for support.

Whether you are seeking flexibility, stability, or a change in career direction, everyone is welcome at Tesco.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Colleague Clubcard discounts and benefits
• Access to free wellbeing services
• Life cover of five times pay and pension with matching contributions up to 7.5%
• Benefits to suit you, including discounts, shares, and cycle to work
• Uniform provided and inclusive policies
• Access to colleague networks
• Further information about benefits available for colleagues

You will be responsible for

Delivering your part of the customer shopping trip by:

• Ensuring the van and trays are clean and tidy
• Leaving the back yard clean and picking up litter
• Washing trays as part of the tray wash process
• Loading the van, checking roadworthiness
• Discussing order changes with customers, offering refunds where appropriate
• Taking care of products and deliveries
• Explaining substitutions and ensuring customers are not charged more
• Delivering during the customer time slot
• Calling the customer before arriving if early
• Calling the store if running 30+ minutes late

You will need

• Build relationships with colleagues to create team spirit
• Warm, welcoming interactions with customers and colleagues
• Ability to respond quickly to changing customer needs
• Energetic and driven to deliver beyond expectations
• Share ideas with management to improve the store
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether at home or on the move. Our core purpose is "Serving our customers, communities and planet a little better every day". Serving means acting as a responsible and sustainable business for all stakeholders, communities, and the planet.

Diversity, equity and inclusion (DEI) at Tesco means everyone feels represented and can be themselves at work. We are a place where Everyone's Welcome.

We welcome chats about flexible working. All life stages are considered, and we will discuss how we can support during the application process.

Accessibility We are Disability Confident Leader and committed to an inclusive recruitment process. Further information about accessibility support is available (read more on our site).

Please note

Tesco recruits individuals who have passed the school leaver’s age. For country-specific details, read the guidance. We may close roles earlier than the advertised end date to manage applicant volumes. We will offer feedback to candidates who attend an interview.

For more information about us please visit www.tescoplc.com