Customer Delivery Driver - Solihull Extra

Tesco UK; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading grocery store chain is seeking a Customer Delivery Driver in Solihull. You will be responsible for delivering groceries to customers, ensuring excellent service, and maintaining vehicle cleanliness. The role offers flexibility with guaranteed hours and supports diverse working conditions. Applicants must have a valid driving licence and be customer-focused.

Benefits

Flexible work hours

Guaranteed minimum hours

Inclusive workplace policies

Qualifications

• Valid UK/EU/EEA Driving licence for at least 12 months.
• No more than 3 penalty points on driving licence.

Responsibilities

• Ensure van and trays are clean and organized.
• Load the van, check roadworthiness.
• Communicate with customers about their orders.
• Build relationships with colleagues.

Skills

Customer service orientation

Clean driving record

Team spirit

Organizational skills

Adaptability

Communication

Job description

Availability Window

Days and times when we would like you to be available to work: Sun 09:00:00–21:00:00; Fri 10:00:00–21:00:00; Sat 09:00:00–21:00:00. We will schedule your contracted hours within these times and you will have 3 weeks' notice of your shifts. We are happy to support flexibility for colleagues, so if your available times closely match but are not exactly the advertised times, we’d still love to hear from you. Read more inside our policy.

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers meet and talk to customers in their homes every day. This role is about more than driving: it’s about helping others and delivering great service with a smile.

It’s hands on, physical and full of variety. No two shifts are the same and customers look for help in many ways. Most of the day you’ll feel like your own boss delivering to customers, but there is always a team of Managers and colleagues back at base to support you when you need them.

Whether you’re seeking flexibility, job stability or a change of career direction, everyone is welcome at Tesco.

Delivering your part of our customer shopping trip by:

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customers time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is to serve our customers, communities and planet a little better every day. Serving means more than a transactional relationship with our customers; it means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we want you to feel represented and that you can be yourself at work. We are a place where Everyone’s Welcome.

We know life looks different for each of us. At Tesco, we welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do what they love, and others may be going through life events. Talk to us about how we can support throughout your application.

We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For information on accessibility support we can offer, please read the policy.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country please read our policy.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On occasions of high volumes of applicants, some roles may close earlier than the advertised end date. We will only provide feedback to candidates who attend an interview.

For more information about us please visit www.tescoplc.com